Hi ims, Not very good news I'm afraid. I received a call from the FOS, they said that at that time Welcome did not come under their jurisdiction and that I should contact the FSCS. When I phoned them up they said that they could not investigate any claims prior to 14/1/2005 and that I should go back to the FOS ,I even quoted the Limitations Act(sect 32) They had no knowledge of it, and again said I should phone the FOS which I have done and I'm waiting for a call back. I have the distinct impression that the people at the FSCS are reading from a script,if you are inside their time constraints ,no problem,however if you're outside of it they don't want to know. Does anybody have another way forward that I can take.

Hi ims21, I've made a couple of phone calls to the FSA, they gave me a number for the FOS and after explaining my dilemma they agreed to investigate my complaint. I've scanned all the relevent doc's and e-mailed them off to them. By the way i looked up section 32 on the gov' website, surely the part on the thread you pointed me to, and incidently Bankfodder's view when he replied to a thread of mine (28/4/11) brushes aside all the protests that these companies make regarding claims being out of date. Time to sit back and see what the FOS make of it. Thanks for your help.

Thanks ims21,I've printed off the entire thread.Tomorrow i'll phone up the FOS to try and get more clarification,after that i'll spend the weekend trying to make a plan of action.

Sorry ims21,I'm unclear as to what you want me to look at.

Hi everyone,I complained to Welcome Finance in August re PPI,today I received a letter from them (Final Response) they state that my complaint "is outside the relevent time limit). They go on to say that"The rules of our regulator (FSA) state that where a complaint relates to an event that took place before 27 February 2003 we are not required to investigate your complaint.Sales of insurance made before this date were the responsibility of the insurance provider,not the broker who sold it. They say as a result they have not investigated my complaint,and if I am not happy with their decision I should deal with the FOS..within six months. Any help please.

Hi everyone,I complained to Welcome Finance in August re PPI,today I received a letter from them (Final Response) they state that my complaint "is outside the relevent time limits." They go on to say that "The rules of our regulator(FSA) state that where a complaint relates to an event that took place before 27 February 2003 we are not required to investigate your complaint.Sales of insurance made before this date were the responsibility of the insurance provider,not the broker who sold it" They say as a result they have not investigated my complaint,and that if I am not happy with their decision I should deal with the FOS..within six months. I really detest these bottom feeders and would be grateful for any help.

Thanks Postggj,I'll send the identical letter to that address.The date of origin will differ though,Will that pose a problem ?.

Thanks Minus-Millions,I'll try to have a look at Bluesky.In the meantime is there any cagger who may be able to shed some light on this matter.

Thanks Postggj.

Hi Postggj, Sorry but i'm a little confused.I managed to get a number for Welcome from the Web,their Birmingham branch gave me an address in Ruddington,Nottingham.

Hi everyone, Does anyone have an up to date address for Wellcome Finance ?.I'm in the process of reclaiming PPI from them.I sent off the first letter in August and got no reply.I used the address on the loan form, Wilford Business Park,Notts.

Thanks Caro,I've sent a letter (breech of contract) to the Credit Union company,also a letter of complaint to the OFT.I'll wait and see what happens next,but still no reply from the Credit Uniom company.

"FYI"................I phoned the FSA and Consumer Direct and was told the OFT deal with this type of case.Anyway,I wrote to the OFT and also sent them a scanned copy of the loan agreement ,the OFT said I should write to the company telling them that they are in "Breach of Contract" and the matter has been reported to the OFT.

Could anyone tell me if the calcluations on a loan agreement are incorrect would it nullify the loan .

Any help please ? ? ? .

Would it help if I scanned a copy of the agreement (leaving out personal details) and e-mailed it to you.

Hi 42man,They say..."interest is charged at 1% per month(12.7%APR) on the reducing rate.What concerns me is that the loan agreement form clearly states that the total loan balance is £2234.83.."for value received I/we jointly and severally promise to pay xxxxx Ltd,or order,the sum of: £2234.83 payable in 61 instalments/repayments Repayments including interest £40.00....First of such instalments to be paid on (date)xxxxxx and a like amount every week thereafter until the full amount has been paid,with interest after as well as before maturity on the amount from time to time outstanding at the rate of 1% per month on the unpaid balance,payable on the same date. If you multiply £40.00 by 61 it gives you £2440, an excess of £205.17.

Hi Everyone, I am trying to help a relative who has a problem with a credit union. My first puzzle is her loan agreement form.The loan instalments are over 61 weeks,but when you multiply the weekly repayment amount by 61 it exceeds the total amount repayable.Secondly,I have the loan agreement form in front of me, but can see no details of how much she may withdraw from her savings.What it does say is a little long winded but I'd like to include it. "in case of default in payment as herein agreed,the entire balance of loan shall immediately become due and payable at the oprtion of xxxxx Ltd. I/we hereby pledge all paid shares and payments on account of shares, which I/we have now or hereafter may have in this credit union, as security for payment on this loan together with accrued interest,expenses,administration fees and costs incurred. I/we hereby authorise xxxxx Ltd to apply any such or all such paid shares and payments on account of shares to the payment of the said loan,accrued interest,administration fees and costs incurred.Each party to this agreement,whether as borrower or guarantor,severally waives presentment for payments,demand,protest and notice of protest and dishonour of the same." Lastly, the weekly loan repayment is equal to 29.19% of her weekly income (pension only).Could this case be flying in the face of the FSA's "treating customers fairly" policy.

As far as I can see there was no interest charged,just a flat rate of £12.75 PM.Do you think then that my best path would be a SAR.

Hi dx, I've been through all the doc's and apart from the monthly statements there is only one with a direct reference to PPI. It is as follows. "As a valued client you will benefit from our unique Payment Protection Programme. This will provide you with the peace of mind that in the event you find yourself out of work as the result of accident,illness or unemployment,through no fault of your own, your monthly payment to the programme will be maintained. A booklet containing the full details will be enclosed with your welcome pack. Please take a few moments to read through it to make sure it is suitable for you. The cover is included in your monthly payment and has been calculated at £7.50 per £100.00 of cover." I don't have all the monthly statements but I was with them from 2001 through 2005. So just calling it four years would make the PPI approx' £684. Does this info help....CJ.

Thanks dx100uk, How do I go about this, it's not as if it was a loan and was written in at the inception. Is there a template that refers directly to this type of problem.

Hi Everyone, I've recently found papers concerning Gregory Pennington, I used them to help me managed my debts,(before I was aware of CAG). I noticed that I was paying £12.75 per month to Stirling Insurance (PPI). Would I be able claim back this money.

Hi everyone, I've just read an article on the BBC NEWS business online. It's regarding what happens when/if a lender cannot supply a copy of the loan/credit card agreement. It seems that following a ruling in 2009 by a judge Waksman in a high court in manchester "established it was not necessary for a lender to provide the original credit agreement,or even a direct copy,such as a fax or scan" The link is on the Google news site under the heading... ."How credit card lenders can trip up when chasing debts". Does anyone have a view on this.I'm considering an SAR to MBNA.

Thanks IMS,I'll sit back and wait.

Hi Everyone,I sent a SAR off to Halifax on 21st April,as yet they haven't replied.As they only have six days to reply,can anyone tell me what my next step should be in the event of them not meeting the deadline of forty days.