I'm hoping you can help me out regarding a parcel I've sent with Hermes.
The item arrived damaged (technically, all that arrived was a noticeably empty box) - and so was rejected by the recipient. I've contacted Hermes (who hadn't bothered to tell me that it had been rejected), who have said I need to pay for the return delivery to be able to obtain a photograph of the item to claim for it as a damaged item.
Is this correct? Should I have to pay for return delivery for an item they've damaged/lost?