Bump!

Hi Everyone, I've recently had a Potterton boiler installed by British Gas. British Gas have given me Homecare for the first 12 months, but I'm very disappointed as Potterton only give you 15 months warranty from date of install, after which you have to purchase one of their price plans. Now if I purchased for example a tv or washing machine, even though I only have say 1 year's official warranty, I'm sure the EU law (Sales of Goods Act???) states that the product should be repaired I think by the installer or manufacturer if the product breaks down within a reasonable timeframe, say 2-4yrs time. Considering a boiler should last people 5+ years, what does the EU law say about boilers? What can be done to enforce this should a situation arise?

Not if my calls are being recorded

Thank you very much rebel11. I have just got off the phone with their complaints dept. She said that the same guy who originally agreed the damage is going to come out and that he might possibly bring someone with him for a second opinion. I explained that I was not happy with having someone whom has back tracked on his promise to inspect the damage, but she said that is the only person for my area. I guess I'll just have to wait and see what they will do.

Thanks mate. Yes I've got photos to show and a video to show. Is a court claim a long process? They might be able to block me on Facebook, but surely it's it's usually enough to make them see sense and sort things out?

Thanks for your reply mate. The problem I have regarding the mess is that we cleaned it all up as we needed to use the bathroom and didn't want our kids to end up getting hurt or our youngest to pick something up and eat it. I doubt it they would pay for our time, would they? I'm happy to contact a tradesman to get a few quotes, but I want to know what are my chances of succeeding? Also I was thinking if they don't sort it out, I should post the photos on their Facebook or Twitter accounts... What do you think?

Hi guys, I'm going to try to keep this brief and I hope your not going to mind, but I'm not going to mention names in order to avoid jeopardising the on-going case. Recently I've had one of the big six utility companies install a boiler for me. Unfortunately:- 1. They didn't clear up properly and left a lot of mess 2. They have also done some damage to the bath panel, bathroom floor and hallway carpet has been left dirty with debris 3. The electrician has incorrectly re-wired the circuit breaker for the boiler and now when one of the living room light switches is used, it triggers all the house electricity to go off from the circuit breaker (short circuit?) 4. Some of the pointing has not been done properly outside. 5. The boiler enclosure that was also covering the electrical switch and pipes was never put back on after the electrician took it off, leaving parts exposed to someone touching or water splashing. Due to an injury, I had to get the help of my family to clean and it took us a very long time. I complained and emailed them the photos and their manager/inspector came out and agreed that the damage done was wrong and apologised. He promised that he would put it right and asked for a couple of days to create a report and resolve the problem. I waited and got no response, so when I rang him directly on his mobile, he said it was being looked at. He didn't get back and after calling him and texting him, I realised that my calls were being avoided. So after chasing up, I managed to get hold of the area complaints manager, but here's the shocking news...they have received the report which has told them the opposite in that there was no issue to resolve and all work carried out was inspected and was safe. Even after seeing the photos, no damage or mess could be seen according the advisor. I as you can imagine was furious and told them that I was given the false hope of having things fixed, but instead I'm being fobbed off. There is a lot more to this, but I want to keep things in perspective. I would be most grateful if anyone can pls advice on my rights and what I can do to get things done. What are my chances of success?