Hi guys, I was wondering if anyone knows of an email address for Barclaycard to speak to them about a complaint? I have their address, however its just easier to email them. It's regarding a credit card account I had with them, I had it for a year and never needed to use it so it was never activated so I called them to cancel it. Then last week received a letter from them offering me a balance transfer, so checked my credit report and it turns out they didn't actually close it down. Also, just to make things even better.. They increased my credit limit. there's me thinking for the last 6 months, why have I not been able to get credit? Because they don't do as you ask apparently.

From what you've said it sounds like the loan is with the collections department. What they would normally do is setup a payment plan for people who regularly miss payments, this is something they do in agreement with the customer. Is it possible your friends wife did this before she passed away?

You get charged daily for being in an overdraft if you don't have one or over an agreed limit. If you call them, they may be able to refund the charges for you. For future reference, you don't get charged for being less than £10 overdrawn. Then get charged £5 daily for being £10-£24.99 overdrawn. £10 for being £25+