BobbyJo
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Hi Andy Thanks for your reply and I have looked up on other major couriers most DO NOT cover Television and I had a look via TNT as they were the one that delivered the televsion and they do not cover the televison glass screen but then its the frame that has been damaged and I tried to take it up with the TNT but they said I have to speak to Parcel2Go directly regarding the damage. I think I might just take it up on the first two options? Thanks Bobby
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Hi, I had a look at the term and condition which I am unaware of as my friend used parcel2go to post the tv to me which I have paid for the postage it state they do not cover the tv in term and condition but yet allowed my friend to pay extra for insurance cover which they refused to fuliful the insurance cover and saying it only cover for loss only. Does it class as misleading? The copy of their term and condition are located at http://www.parcel2go.com/content/about-terms.aspx I need help with POC bit as I do not know what it fall under and I believe I am entitled the money to replace my damaged televsion as they did not take care of the package at all and I could tell the box has been soaked as it is worn when the box was brand new and opened and resealed by TNT with "TNT resealed tape" all over on one side of box where the tv must have came out
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I still haven't filled the claim form out as I am stuck on it but they did offered 50pounds credit at the first then offered 50pounds cheque which I do not want as the tv cannot be repaired economically unless I replace it so I would rather ask for the full cost of the tv
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Hi, Yes I have checked and it was my friend who did all of the postage and I did not know it was not covered and on their term and condition which I have looked, it stated they do not cover for damage on tv screen but they are willing to offer me 50pounds as good will gesture which is not enough to repair the tv and the term and condition state they do not cover for loss or damage for the tv but why did they offered insurance for the postage which is included. Thanks
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Hi, Thanks for the link. I put under the brief details of claim I ordered an LG 37" LCD television. I paid for next day delivery with this item. When my television arrived, it was not at all how I expected it. 'TNT' tape was all over the top of the television box, and there were also holes in it, which looked like someone had punched a pencil through the box! I opened it to then find that the inside of the box was wet! I then went on to notice that the television had either been dropped/opened up as the frame is damaged (the frame is irreplaceable), and some of the pixels have gone on the screen. I request a payment of £350 for the television, and £28.20 for postage costs. Under Particulars of Claim Item sent via.. Parcel2Go.com An amount of £28.20 was paid at point of despatch in order to cover any damage caused in transit. Item damaged in transit - Courier is refusing to honour a claim made under the insurance. The box were soaked inside and damaged and taped with TNT Reseal tapes My claim is for.. £378.20 Does it look okay? Thanks
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I'll make the story short..... Basically I bought a tv off someone I know for £350 and they paid for delivery via Parcel2Go using TNT next day delivery with insurance. It arrived the next day and the courier carried it into my house and asked me for my name and asked me to sign it and went. I noticed TNT reseal tape all over the box and I opened it and noticed it was damp and the tv has got damage on the frame and back of the tv came apart and there were few dead pixel where it must have fell out of the box due to the box being soaked(tapes easily come off) Parcel2Go refused to pay up for the tv and only offering 50pounds after a week of calls/emails/facebook/live chat. I am deciding to take it to small claim and I am stuck with filling in the N1 form the particulars of claims. What am I meant to put on that bit? Thanks Bob
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I have contacted Income Support and there has been a mix up and its all sorted now. Thanks once again
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I will ring them and find out, thank you very much for this and I didn't mean to say you all were wrong. I was typing it in the rush. Was saying that was not what they all say to me. I will contact them and find out. Bob
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You all were wrong, it has stopped straight away. Thanks for the help anyway
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Hi, I have spoken to carer allowance and they saying the money stopped immediately and no further 8 weeks payment or anything like that unless the person passed away. Is that correct?
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Okay I will cancel it on Monday and let you know how I get on, in fact its bank holiday on Monday so I will get my payment tomorrow and I will cancel it in the morning. Thank you very much for the advices. Are you sure its 8 weeks not 4 weeks which I have been told by other? Bob
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Thank you for the replies. Are there anything else I should be aware of? I will be calling tomorrow afternoon.
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Hi, I need an advice, I am considering stopping taking care of my disabled sister and currently on income support and carer allowance as she rather have no carer and to be able to claim severe disability premium for her ESA. If I do decide to cancel it how do I do it and how long before I will have to go back onto job seeker. Just want to make sure everything goes smoothly as possible without gaps payment. Many Thanks Bob.
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