Hi folks, Please excuse me if I haven’t posted on the correct forum. Haven’t been on for a while. Myself and partner went to a ramsdens branch before Xmas to purchase dollars for our Xmas trip. When we arrived to the branch they told us the computers were down and they would have to process our transactions manually and give us a receipt when we got back. Because we had left it to the last minute we just said ok that’s fine. So we asked for 800 gbp worth of dollars and they gave me a rate of 1.279 USD and they said we would get 1025 usd for 801.40 so that was fine. The two ladies counted the money at a table behind the counter and then counted it to us at the customer window and she counted 1025 usd and we left with no receipt. About 3-4 hours later once home I received a call from Ramsdens asking me to count how much they gave me as they ‘thought’ they had given us 100 usd dollars too much but by that time we had had put all our Xmas money we got from family members and I said I can’t as I have put all the money together and my assumption was that they gave me 1025. the lady sounded panicky and said it’s on camera and I had said well you counted it to me twice and you haven’t given me a receipt yet. she even said she’s would pay my petrol money to come back and pay the missing dollars but we were flying out that day so couldn’t go back. I’m a little unsure about how I stand with this as this has never happened to me before I have never had to count my money from Ramsdens as it’s always been correct. Can I ask for proof? They have been hounding me with phone calls and I received an unsigned letter today, not on headed paper from them asking me to settle within 7 days. I have no issue paying back if this is correct but they still haven’t sent me a receipt just wondered how I stand??? Again apologies for waffling and if I have posted incorrectly. Just looking for a wee bit of advice? Thank you for your help

Hi There,I have been trying to make a payment via their website for the past week and the website says "currently under maintenance", I cannot seem to contact them either - Anyone got any advice as to what I do to pay off my final installmentThank you

yes they are connected. I have had dealings with them. Steer clear!!!!

Morning Everyone, I am new to this site and have just registered. I live in Scotland. I too had a loan from LBL t/a Nine regions for £400, but they said my loan wont be paid off till Jan 2013. I make payments at £100 per month. I received a call from their area manager stating that I had to pay the loan back asap because they done extra checks and found that I was bankrupt previously. I am a little unsure what to do as I havent missed any payments and have already apid the £400. (they say they do not do credit checks...). sorry if I sound like I am rambling on. I also found a link in the daily mirror " rip-off loanss firm exposed by the sunday mirror looses credit licence", its dated 9th Oct this and didnt know if anyone had seen it?? I hope someone can give me some advice. Thank u