trixie27
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Everything posted by trixie27
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Surely that's the aim of this forum though? Campaigning for better treatment for consumers and transparency as part of that?
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It would help if they were actually transparent about why they have failed my credit check though as it is not apparent on my near perfect Experian record. "Oh we have failed you but we can't tell you why and we won't tell you what the criteria are" is ridiculous and obstructive.
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I agree!
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I lived in my previous house for nearly 5 years and had no problems paying my energy supplier. It doesn't seem right I am financially penalised by a supplier for a previous tenant's position. I have written an online complaint to BG so I will see what they say when they reply but in the meantime I have also seen advice from another forum which has let me know EDF only require you to be a customer for 28 days before becoming eligible to move off pre-pay so I may try there too.
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ok I accept it is legal but even USwitch.com says this about prepay meters.... Disadvantages of prepayment meters include: above average costs for your gas and electricity; the best energy deals on the market aren't available to prepayment meter customers; they can be inconvenient because you have to go out to 'top up' keys and smartcards; if you can't reach a shop to top up your meter your energy can be switched off; older meters need to have their prices updated manually after price rises or falls, which can take months. This means you could be left paying old rates and owing a lump sum or paying too much. Not ideal and if I had known the property had a meter like this in I would have not moved here. In the meantime I wonder if anyone else has experience of trying to move away from a meter and if so how they did it?
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Ever so slightly amazed that advise on a consumer forum consists of "they [the supplier] can set whatever terms and conditions they like. If a subscriber does not agree to those t&c then they are free to find another supplier". That advise to everyone who posts a query on this forum would be rather odd; you are basically saying companies can do whatever they want and if you don't like it, tough. I am not sure why this forum exists if that is the advise.
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I wasn't demanding anything though I will try to move supplier, but my question was do British Gas require an absolutely perfect credit score before they move you off pre-pay?
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The landlord has agreed to let me change the meter. I was interested in knowing if a perfect credit score is essential to move off pre-pay. And if it is legal that BG can force someone to wait 60 days before reapplying - especially if the only concern was Experian hadn't updated the fact I am on the electoral roll quick enough.
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And to quote ofgem this year "Moving from a standard variable PPM tariff to the cheapest fixed direct debit (DD) tariff could result in savings of as much as £300 per year". I really would like to move off pre-pay.
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the landlord told me the previous tenant was unable to pay her bills and they had a warrant to put the meters in.
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I moved into a new rental property 5 weeks ago. When I moved in I realised it was a pre-pay meter. I hadn't had one before and immediately called to ask to change to a DD account. I was told I would have to wait a month then have a credit check and then if approved move off. I called today to start that process and whilst I was on the phone the customer service rep performed an Experian credit check and told me I failed and I could not apply again for another 60 days. I logged onto Experian to see my report which is a 989 score out of a possible 999 - an almost perfect excellent rating. It shows a 989 because a couple of months ago I took out a small loan out but I am paying that off as I should and I hope to clear it early in a few months. The only other thing I can think of is it had not updated my electoral register information despite my council telling me on the phone today I am definitely on their list and they have said Experian should update their records this week. So I called British Gas again to enquire further why I had failed their check and they refuse to tell me....well in fact I was told they themselves do not know because she said it was all down to algorithms. Yes computer says no. So, can anyone let me know if British Gas demand a 999 scoring for Experian? And why the do I have to wait 60 days if all it is my electoral registration data had not updated as quickly as it should have? I mean...is that even legal that they force us wait so long? It seems to me just a flimsy excuse to extract more money out of me because of a previous tenant's failure to pay on time. Agh....
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