Hi again, Thank you very much for your advice and I know this is going to sound really dim, but I can't seem to find the Northants address to send the letter to:???:, do you know it or could you point me in the right direction please, I am hoping to send the letter off tomorrow if possible. :???:Thanks again.

Hi, Thank you so much for responding. I have drafted this letter, is this ok do you think? If it is I will sign and post off first thing Monday, thanks again for your help. Xxxxx Xxxxxx Xxxxxx London Barclaycard Northants 2 October 2010 Formal Complaint Dear Sir/Madam, Re: Account No: xxxxxxxxxx I am writing to formally complain about the problems I have been having trying to change address and get a new Barclaycard for my above account. I have spoken to Barclaycard and told them of my new address and that I needed a new card as I had mislaid my card, they advised me they would send out my new card to my new address which had been noted. My new card did not arrive, Barclaycard statements were still going to my old address, obviously with no transactions, so I call them again and they told me to go into the local Barclays Bank with 2 forms of id and my Barclaycard statement to change address and order my new card which I duly did. Barclays bank told me it was nothing to do with them and I needed to phone back to Barclaycard and arrange it with them, which I duly did, only to be told again, to go back to Barclays bank with 2 forms of id and my Barclaycard statement, which again, I did. The bank told me again it was not a matter for them but to phone back Barclaycard, which I did, to be told again, go into Barclays Bank with 2 forms of id and my Barclaycard statement, I am exasperated and very angry with this treatment. I ask that this problem be resolved within 14 days otherwise I will escalate my complaint to Barclay’s headquarters with no further warning. Yours sincerely,

Hellppp,,, Can anyone help or advise what would seem a simple enough matter. Moved home, phoned barclaycard to say have moved home, can't find my old barclaycard, gave my new address and they assured me they would send a new card to my new address,,,,,,,months later, no card sent,,,,phone them back they said they have sent it,,but to pop into barclays bank with 2 id's and proof of address, which I did, they said its nothing to do with them but to phone back to barclaycard, which I did and they said "pop into barclays bank with 2 id's and proof of address,,,,blah blah", this has happened twice now and getting nowhere, my barclaycard statements, incidentally with no transactions on, keep going to my old address,,,,,,what can I do, who can sort this out? I am sooooo frustrated and going round and round in circles,,,,I feel that the staff at barclaycard are just reading off a card and can't think (or discuss), anything outside that box!!

Can anyone help me please, phew, where do I start,,,,I am a homeowner with a mortgage but left approx 2 years ago due to personal ex partner problems,,,,,let my house to pay the mortgage for a temporary help to my problem, have rented privately since and was working but now out of work, savings have run out and change from letting out my house is not enough for my rent let alone feeding me. I am now sick and find myself in a situation where I have nothing to live one, can't pay bills, but sick forms are scary, so depressed, can anyone advise if I can claim any benefits even though I am getting money from tenants but not enough to live on.

What win:confused: oh my,,,,,,,,don't know nothing about that one............where can I read about it?

*****WON WON WON YIPHEE***** THANK YOU TO EVERYONE ON THIS SITE THAT HAS HELPED ME,,,,ITS BEEN A ROCKY RIDE BUT ALL WORTH IT,,,,,,FANTASTIC!!!! NEXT IS MY PRE 6 YEARS........LETS DO IT! sO, where do I contribute and what percentage?

Hello everyone,,,,,well, got the letter asking me to sign it and return asap and they will put all due monies in my account,,,,,,what I want to ask is,,,,,why should I have to sign something saying I will not go overdrawn and will not blah blah blah,,,,,this is not admitting we are at fault,,,,blah blah,,,,,,when other forum members have just been credited in their accounts......whats the difference from one claimant to another:confused: know I should be pleased, and trust me I am,,,,but just feel a little bit upset to have to sign when I think its not really necessary going by other people who have won on this site,,,,,,and dont want to sound ungrateful but a little bit peeved to think they still dangling the carrot so to speak when its our money anyway,,,,,so either give it to me or see you in court, no.....?

Hello everyone,,,,,,think I've won but just a quick question........is it the norm they, SCM, ask you sign the bottom of the letter and return it to them and to contact the court to tell them of full settlement (including court costs and interest I might add,,,,,,before they deposit the monies... Just, I dont want to get this far and get conned:( Anyone????

Well Done Pondfish!!! Onward And Upwards,,,,,,enjoy Your Victory, You Have Been Brilliant With All Your Support For This Site And Myself Included.........hey, Think I've Won,,,,,but Need To Make Sure Before Celebrating...blv I've Got A Conditional One,,,,,?????? Have A Great Weekend!

Hello, I've received a letter from SC&M, well 2 actually,,,,,,,but I'm not sure what to do,,,,,,,1 letter says they are going to defend and the other letter, says the same thing on one page but think it means I've won,,,on the other page,,,,,can a mod please contact me please,,,,,don't know how to proceed.

I did try the ombudsman, and they said I should get a soliticitor,,,,cant afford it,,,,,but know what the council did was not right,,,I was uneplyed at the time and struggling single parent studying,,,,,is there anyone here on this site that can advise of solicitor that would deal 'no win no fee' for housing matters.....?,,,oh think I should mention I even had to move out of my house for council to do massive repairs,,,,,,

Thanks for the help with subscribing:) Just to update,,,,,,phoned court yesterday who stated my papers were with the judge for direction......and so am now waiting for my court date,,,,should I have asked if they (SCM) asked for, or got a stay? I know the court have received their AQ.

p.s. I did try the ombudsman but they said as it started so long ago they advised a soliticitor,,,,,,,,,,,,

I wrote many, many emails at the time and council really dragged their feet in doing the works even after I had complied and withdrawn,,,,almost begging emails asking them to start the works as promised........they were very clever and no, did not put it in writing but when I compalined the complaints dept did put it in writing to say words to the effect of "they have been advised by their legal department council were right to ask me to withdraw"......I have no money to get a solicitor and this was approx 3 years ago,,,,,,,can I still take action and also is there any legal people that could help me,,,,,I don't know how to proceed from here although I know they almost gave me a nervous breakdown at the time and I was very badly bullied by them.....

Can anyone help me..........I was told I had to withdraw my original rtb befoe subsidence works would be done on my council house,,,when I put straight back in for the rtb when works eventually finished,,,,price had risen approx £60k,,,,,,,question is: was I hoodwinked,,,,,know I was bullied by them,,,,but eventually ended up buying and struggling to pay mortgage....can anyone advise please.

can anyone enlighten me,,,,,have taken some advice but still really wobbly,,,,have got a ccj against me from an overpayment from local boro for services ,,,,,,overpayment cleared but still over £500 charges left from the debt collecting agency the council handed the debt over to.......council happy with cleared account but I'm still left with this huge amount to clear which I feel now is unjust because after all I didn't ask for this debt, was apparently an overpayment......should I go for a removal of ccj due to the fact that it was not a debt I ran up but a mistake they made.......

Hello, New to NafWest forum, but could anyone tell me if there is anyone that has started a claim for pre 6 years,,,,,going back to 1992,,,, and have got their old statements requested from nw from that far back recently...? I'm hoping to start a claim and a bit wobbly because I think its gonna be loads:)

Hello,,,,,,need some advice, again,,,can anyone out there tell me how I can subscribe/keep check on another forum members thread without having to trawl through all the pages please

Apologies,,,,,meant to say,,,,,,this was an old account which has been closed (by myself) for approx 10 years.

Hi, Well, visited Natwest locally yet again,,,,,,was told by customer services that my account was there so to go back to local branch and ask them to look in the archive for my account no......surprise, surprise, they found it,,,,,so, have the proper account no....then I asked for my copy statements, was told not able to get those,,,,,,manager not available....I told them these statements were available to me but to cut a long story short,,,,,trust me it is a long story,,,,,was yet again, fobbed off with a finishing punch line of, the manager will write to you .......? Sorry if this has already been answered,,,,but its been a long day and so tired,,,,,has anybody got old statements recently, going back approx 12 years....., please, anybody out there....

Sorry everyone,,,,,,just soooooo, skint and wish they would reply at least to my AQ,,,,,,,,,just knowing they have to pay me this money and I'm sitting here worrying if my phone line is going to be cut off and then I wont even be able to read this site for support,,,,,,,I'll just have to and bear it eh? These banks have so much to answer for eh?

Yes, Pondfish is right,,,,,,,I will carry on with the claim,,,,,it doesn't matter if it takes longer does it because I never ever thought I would get this far with everything, and I really don't think I would have got off first base without the tremendous support I've had on this site, so, onward and upward:) I'll keep everyone posted on any updates.

Hello again, Thanks for the responses,,,,,,I'm not sure which letter would apply yet as offer letter not got here yet,,,but as soon as it does I will get typing and get a letter straight back to them,,,, The £1,1xx.xx was just the charges, so should I keep going? Thanks again everyone who has read my posts and am overwhelmed with the support from this site,,,,,,,feel so empowered, stronger and hopeful:)

Hi glenuk, can't seem to find how to start a new thread and then don't know how to link all my posting into it......I'll pm you,,,,,,

Hello again, Think Glenuk was trying to reply to my posting and it got lost,,,,,,any advice anyone?