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    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BrightHouse and Repossession rights? Please Help


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Right, i wonder if you can help me at all, complete novice to this stuff. and hoped that someone can help with regards to BrightHouse (it annoys me to even say there name)...

 

ok, so me and my gf have a TV off brighthouse, which we got an agreement out over a year ago. (November/December 2009) We have always paid our agreement, we have the DLC and OSC as well, to which i have only just discovered is ridiculous on both accounts. everything was going fine, payements were on time, all upto date untill 5 weeks ago when my gf lost her job and was taken into hospital due to ill health, without any personnal effort i failed to pay the account for the 5 weeks.. however my gf is home now, and my wages have been sorted out so i rang them to offer a payement this week and one next week to bring the account upto date.. They however refused this, They will not take part payement, and have said that they will be sending someone out today or tomorrow to collect the part payement in cash and collect my TV...

Furthermore to this, i asked why i couldnt pay collection people tomorrow part payement and keep tv, to which i was qouted.. "we will take the payement in cash, reposses the tv.. we want four regular week payements before we will return the item...." this seems to me ludicrous, ilegal somehow and i was under the impression that due to my goods being over 1 third paid for they cannot just repossess the item, and that also they are required to either have my consent or court order for the goods, and to have sent me a written notice.. i have recieved no post from Brighthouse only four calls to my answering machine in last two days...

 

Any advice and help on this matter would be fantastic as i feel alittle lost and unsure what to do next.

Thanks in advance..

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Right, i wonder if you can help me at all, complete novice to this stuff. and hoped that someone can help with regards to BrightHouse (it annoys me to even say there name)...

 

ok, so me and my gf have a TV off brighthouse, which we got an agreement out over a year ago. (November/December 2009) We have always paid our agreement, we have the DLC and OSC as well, to which i have only just discovered is ridiculous on both accounts. everything was going fine, payements were on time, all upto date untill 5 weeks ago when my gf lost her job and was taken into hospital due to ill health, without any personnal effort i failed to pay the account for the 5 weeks.. however my gf is home now, and my wages have been sorted out so i rang them to offer a payement this week and one next week to bring the account upto date.. They however refused this, They will not take part payement, and have said that they will be sending someone out today or tomorrow to collect the part payement in cash and collect my TV...

Furthermore to this, i asked why i couldnt pay collection people tomorrow part payement and keep tv, to which i was qouted.. "we will take the payement in cash, reposses the tv.. we want four regular week payements before we will return the item...." this seems to me ludicrous, ilegal somehow and i was under the impression that due to my goods being over 1 third paid for they cannot just repossess the item, and that also they are required to either have my consent or court order for the goods, and to have sent me a written notice.. i have recieved no post from Brighthouse only four calls to my answering machine in last two days...

 

Any advice and help on this matter would be fantastic as i feel alittle lost and unsure what to do next.

Thanks in advance..

 

Hi - and welcome to Cag! Firstly, I have moved your post into a thread of its own. That way it's easier to follow, and doesn't simply just tag onto the end of another thread.

 

As you have paid more than one-third of the total on your agreement, BrightHouse absolutely CANNOT repossess their goods WITHOUT your consent, unless they are in possession of a court "return order", and even then they CANNOT forcibly enter your home. The goods are now of "protected status" which means that if BrightHouse DO forcibly seize their goods (without your consent) then they will have acted unlawfully and must refund all payments you have made to date on your agreement. That is the law.

 

The Supply of Goods (Implied Terms) Act 1973

 

Of course, I'm sure you don't want to go down the "having to go to court" route? You just simply want to correct your breach (5 weeks of non-payment) and continue with your agreement?

 

You may also be interested to learn that as you ARE now more than 7 days overdue on your account, your Optional Service Cover policy has ceased - as has your Damage Liability Cover. Both of these are simply pay-as-you-go weekly services, and as you haven't paid them they have GONE. SOooooooo.... the weekly premiums for these "services" should NOT be included in your overdue amount - and neither should you have to make "back payments" on them. The "cover" these "policies" provided was NOT available for the last four weeks. You cannot be expected to pay for a service you have not received... Now is a good opportunity to get shut of them once and for all! :)

 

First off:

 

Write a letter (similar to the one reproduced below) and send it recorded delivery to both your local store and to BrightHouse head office...

 

Account(s) number(s) XXXXXXXXX

 

Dear Sirs

 

As you are already aware, I have recently been experiencing some financial difficulties and, as a result, have fallen behind with my weekly payments to BrightHouse. This is most regrettable, so please accept my apologies

 

I am receipt of a default notice for £XXXX

 

I do not wish to return the goods voluntarily, and as I cannot afford to pay this amount in one instalment, I would like to offer the sum of £(reasonable amount) per week on top of my regular weekly payment of £XX to clear my arrears over the next XX weeks. This payment plan can start immediately.

 

I have made this proposal (and made an offer of payment) at my local store, but my payment was refused. I was told that BrightHouse will not/cannot accept “part payments”. This “policy” only places my account(s) further into arrears and invokes further penalty charges. I find this both immoral, unfair and in direct contravention to OFT guidelines regarding the collection of debt.

 

Naturally, I hope you will accept my offer (above) and allow me time to bring my account(s) up to date in both a fair and affordable way. Of course, by accepting my offer, and by me maintaining regular payments (on time) you agree NOT to apply any further “penalty” or “late payment” charges to my account(s).

 

I also understand that, due to non-payment, the OSC agreement attached to the above Hire Purchase agreement has now ceased:

 

As stated in my agreement(s):

 

“Your Obligations: Optional Service Cover

Section C (b) The service cover premium is renewable each time your regular instalment is due under the agreement. If the premium is not paid Service Cover will lapse.

 

Section H (3) This policy shall continue in force until you give seven days notice…”

 

For your records, please take note that I no longer require this service, and wish to CANCEL any further OSC policies attached to the above HIRE PURCHASE agreement.

 

I also give notice that I will no longer require damage liabilty cover in respect of the above agreement(s). After having consulted with my home contents insurancelink3.gif provider, I can confirm the above product(s) are "suitably" insured. (I shall be happy to provide a copy of my insurance policy on request.)

Please confirm in writing your acceptance or refusal of my offer in order for me to make the necessary payment arrangements, or to prepare for my defence in the County Court as appropriate.

 

Kindest Regards

 

YOU

 

 

cc - BrightHouse local store

your local Trading Standards (this never hurts)

 

 

Continue to make offers of payment. Make a note of dates (and names) of any BrightHouse staff refusing your payment offers.

 

More often, and as an alternative to court action (BrightHouse don’t appear to like going to court), you will probably get the offer of an account re-set. This entails signing a new agreement, which takes your outstanding balance, PLUS your arrears and starts “fresh” with a BRAND NEW agreement spread over a slightly longer period.

 

You should think very carefully before agreeing to this, because you risk losing all the rights you have accrued regarding repossession and early settlement, making it easier for BrightHouse to repossess their goods should you get into difficulty again.

 

If you do decide to accept an account re-set, insist the store manager (and you) sign the following covering letter and ensure it is stapled to your new agreement along with a copy of your ORIGINAL agreement...

 

Original agreement number XXXXXXXXXXXXXXXX

 

New Agreement number XXXXXXXXXXXXXXXX

 

Date

 

Updated agreement to reflect Account Re-Set

 

IMPORTANT Payments made previously on this agreement (XX payments to date representing XX of the total amount payable) are to be reflected, and form part of, any revised agreement.

 

All rights under the Consumer Credit Act 1974 regarding, in particular, “early settlement” and “repossession” as set out in section J of the original agreement remain intact and continue uninterrupted into any revised agreement.

 

Signed - YOU

(Print name)

 

Signed - Store Manager (for and on behalf of Caversham Finance trading as BrightHouse)

(print name)

 

 

As long as you are doing everything you can to bring your account up to date, and are not simply REFUSING to pay, then BrightHouse has a duty (as a responsible lender) to assist as much as they reasonable can.

 

There's some stuff to get going with! If you need any further help, you know where we are!

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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  • 3 weeks later...

Hi,

 

I too are in a similar situatuation, and looking for advise.

 

I fell behind with payments over Christmas, and someone from BH came out to visit me..i spoke to him on the doorstep and explained my situation to him, and he telephoned the store. He passed me the phone and i arranged to make a payment the following week.

 

Unfortunately i was unable to meet the whole payment ( about £90 ) and i stupidly buried my head in the sand and didn't contact them to explain why. I was going to make the full payment on the 3rd Feb and hoped everthing would be OK until then.

 

Today as i came out of the house with my children a man with a Hi Viz Jacket walked down the path and said he was here with a repossesion order for the Washing Machine (which i have had for a year) and Laptop (only had for a few months).

 

I told him that i would not let him in to take the goods and that i would contact the store now to try and arrange payment of the arrears and bring the account up to date, he told me that Brighthouse had sold the debt to his company and he wanted the goods now. Again i told him that i would not let him in my home. He then told me that he would call the Council and the Police and they would give him access to the goods. I asked if there was a way i could arrange a payment with him believing that BH had sold the debt on.

 

He then telephoned BH and passed the phone over to me i asked if i could pay £50 now and make another payment next Sat to bring the account up to date..they refused and wanted the total payment now or the so called Gentleman would remove goods with permission or not, and they would keep hold of the goods until account was up to date, i said that i would not be able to had over the Laptop as there was far too much personal information on it...the quite aggressive Gentleman then said he would give me 20 minuites to reformat the Laptop.

 

I felt that my only option was to try and see if the payment would go through on my card, which it did £128...this was not spare money that i had it was a tax credit payment that had cleared today which was not due to clear until Monday, we are struggling financially at the moment, i was made redundant just before Christmas and my partner has returned to self employment and work is slow..so the money is usually used for gas and electric and the supermaket shop.

 

After spotting a thread on this forum re the DLC not being valid, i called BH to see if i had been charged for this with the above payment their reply was yes..i quoted some of Lefty's very useful info..they told me they would need to contact the Insurance Company as as far as they were concerned the money was owed and they would get back to me on Monday...i then went on to say very politely that i felt it was unreasonable for them to demand reposession of the goods without being sent a Court Order and that the gentleman should not have threatened me with the Council and the Police to gain access. She then said he was in the store now and you can sort it out with him and passed the phone over to him...so i quoted some more of the advise from the Forum he very aggresively told me that i was wrong, i said that i would contact Trading Standards..he then told me that they knew of him and he would give me his name and they would know where to get in touch with him...at this point i was almost crying.. he told me his first name and i asked for his Sirname, he said that i wont need and put the phone down on me.

 

Sorry if this is all rather long winded, but i would like confirmation that im right in what i said to him and where to go from here. I know im in the wrong for failing to make the payment and can't complain at the store staff as they were quite fair when i received the first visit from them. Today however was totally different, i really did feel bullied in to making the payment. The man was quite forceful, i had to send the children to the car as we were in the garden and i was afraid to open the door for them in case he tried to get in.

 

Is it Trading Standards that i would need to make a complaint to?, as i feel this sort of enforcement should not be allowed to continue.

 

Your views and advice would be greatly appreciated.

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Hi,

 

I too are in a similar situatuation, and looking for advise.

 

I fell behind with payments over Christmas, and someone from BH came out to visit me..i spoke to him on the doorstep and explained my situation to him, and he telephoned the store. He passed me the phone and i arranged to make a payment the following week.

 

Unfortunately i was unable to meet the whole payment ( about £90 ) and i stupidly buried my head in the sand and didn't contact them to explain why. I was going to make the full payment on the 3rd Feb and hoped everthing would be OK until then.

 

Today as i came out of the house with my children a man with a Hi Viz Jacket walked down the path and said he was here with a repossesion order for the Washing Machine (which i have had for a year) and Laptop (only had for a few months).

 

I told him that i would not let him in to take the goods and that i would contact the store now to try and arrange payment of the arrears and bring the account up to date, he told me that Brighthouse had sold the debt to his company and he wanted the goods now. Again i told him that i would not let him in my home. He then told me that he would call the Council and the Police and they would give him access to the goods. I asked if there was a way i could arrange a payment with him believing that BH had sold the debt on.

 

He then telephoned BH and passed the phone over to me i asked if i could pay £50 now and make another payment next Sat to bring the account up to date..they refused and wanted the total payment now or the so called Gentleman would remove goods with permission or not, and they would keep hold of the goods until account was up to date, i said that i would not be able to had over the Laptop as there was far too much personal information on it...the quite aggressive Gentleman then said he would give me 20 minuites to reformat the Laptop.

 

I felt that my only option was to try and see if the payment would go through on my card, which it did £128...this was not spare money that i had it was a tax credit payment that had cleared today which was not due to clear until Monday, we are struggling financially at the moment, i was made redundant just before Christmas and my partner has returned to self employment and work is slow..so the money is usually used for gas and electric and the supermaket shop.

 

After spotting a thread on this forum re the DLC not being valid, i called BH to see if i had been charged for this with the above payment their reply was yes..i quoted some of Lefty's very useful info..they told me they would need to contact the Insurance Company as as far as they were concerned the money was owed and they would get back to me on Monday...i then went on to say very politely that i felt it was unreasonable for them to demand reposession of the goods without being sent a Court Order and that the gentleman should not have threatened me with the Council and the Police to gain access. She then said he was in the store now and you can sort it out with him and passed the phone over to him...so i quoted some more of the advise from the Forum he very aggresively told me that i was wrong, i said that i would contact Trading Standards..he then told me that they knew of him and he would give me his name and they would know where to get in touch with him...at this point i was almost crying.. he told me his first name and i asked for his Sirname, he said that i wont need and put the phone down on me.

 

Sorry if this is all rather long winded, but i would like confirmation that im right in what i said to him and where to go from here. I know im in the wrong for failing to make the payment and can't complain at the store staff as they were quite fair when i received the first visit from them. Today however was totally different, i really did feel bullied in to making the payment. The man was quite forceful, i had to send the children to the car as we were in the garden and i was afraid to open the door for them in case he tried to get in.

 

Is it Trading Standards that i would need to make a complaint to?, as i feel this sort of enforcement should not be allowed to continue.

 

Your views and advice would be greatly appreciated.

 

What you have described is very typical BrightHouse "bullyboy" behaviour - sadly, it's all too common. The guy in the Hi-Viz with "a repossession order" was just a BrightHouse employee with absolutely NO legal powers to enter your home to remove - or even threaten to remove - goods.

 

The law is very simple and straight forward in a case such as yours: If the hire purchase goods you have in your home are of protected status (ie - more than one third of the total payments made) BrightHouse absolutely CANNOT repossess them without your consent, or without a court "return order" which orders YOU to return the goods to BrightHouse. If the goods are NOT of protected status (ie - with LESS than one third of total payments made) BrightHouse STILL would need a court "return order" to repossess them against your will. (The latter will only NOT apply if the goods are in a public place.)

 

Your post is very well written, clear and concise. I would suggest adjusting it slightly into letter form, and sending it directly to (and for the attention of) BrightHouse CEO Leo McKee. (You will find the address in the sticky threads on this forum.) You may like to send a copy to your local MP and to Trading Standards.

 

You have been subjected to quite appalling behaviour by a BrightHouse employee. This doesn't bode well with a BrightHouse statement provided to CAG:

 

“…It is BrightHouse company policy that all of our customers and prospective customers should be consistently treated openly and fairly. Accordingly, BrightHouse operates a transparent and responsible business, and takes great care to ensure that company policies and procedures meet all regulatory and statutory requirements...” - David Harwood, Company Secretary

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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