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    • Today , after a lotof years i recieved a letter from this lot. Very friendly, "Were writing to remind you that we havent had any contact from you in a while".  The velvet fist, followed by  a veiled threat to get their preferred debt collectors involved. Yep dead right. In 1992/3 I took out a Student load under duress from DHSS. uP TO 2000 I hadsucessfully gotten deferment on low income. But rarther thansign on as unemployed,I decided to be self employed. I applied and they asked for all sorts of documents. I obliged and then correspondance ceased from them, circa 2001. To date  I have had no correspondance from Student Loans. I was made  redundant in 2009 and  reached 65 in 2012 , at which age the loan should have been cancelled. Now ,today, 12 years on retirement and 11 ( at least years after last contact) I get a letter with veiled threats. Do I , as I smell a scam a) ignore it and hope that Erudio will think that this phishing attempt has failed or b) respond with a statute barred letter or c) remind them of legal terms that loan should be cancelled 12 years ago or d) combination of b) +c)      
    • But I'm not mixing and matching. Sure, when researching I do check multiple avenues, but when speaking, I will open a single post. The Fb post was made in March, it is now June, time has passed, and when the suggestion was made, no further information was given on how I should progress beyond "send a letter", which has meant that I've needed to start another stream - this one, but only after taking the time to research first.
    • hes not turning you away he is simply saying that you should stick to one channel of advice. he is perfectly happy with that channel being this forum, and he will help you   all he is saying, and I agree, is that you should stick to one help channel, not mix and match 3/4
    • As long as we are clear . Do the reading and post your letter of claim in draft form as requested and we can go from there.    
    • Hold on @BankFodder, that was a bit harsh. I spoke with the EVRi complaints Facebook group to begin with, a user on that group told me to send a letter but didn't give any specifics. Here at CAG, I was looking more for specific help as I've never raised such a claim before, and wanted to be sure that my claim was correct, which is why I've researched information with the other groups too, to be sure; but you seem to have assumed that I've made some form of contact with the other groups, such that I find your comments and tone to be very unfair. And I do know a thing or two about forums, that forum users are unpaid volunteers, I happen to be a Tableau Ambassador, and so perform a very similar role helping others in an unpaid capacity  
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Halifax SAR request


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Can anyone advise me please?

 

I sent Halifax the S.A.R - (Subject Access Request) request using the template provided by CAG.

 

Halifax responded by sending me a list of dates with an amount debited from my account back to 2001. There are no details of the reason for the charge. I have held my account for 12 years and expected alot more detail than has been provided.

 

There is an acompanying letter which says that they enclose the information I requested but they cannot provide details of manual interventions on my account because they are not legally required to.

 

Should I proceed with a preliminary request for a refund of charges or have the Halifax got to supply me with more than they have?

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This is all they send you unless you get on to them with a none comliance complaint. you can start your claim with the information you have recieved. when you use the spredsheet just put "charges as notified" this will be ok, because thats all they put on your statements. you can if you want to work out all the charges by the amounts charged but it isn't nesassary.

 

Carry on with your claim, stick to the deadlines, giggle at the bull***t letters they send.

 

Good luck

 

Chris

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Hi and welcome

 

You could just send them an estimation if you wanted to of the charges for the last 12 yrs youve held your account.

 

Really speaking its their fault you cant give them a real figure cause they havent complied with your SAR request (not fully)

 

Its entirely up to you .

 

Dont be put off by any letters you recieve from them about if you intend to put a claim in then they will ask Court for a stay.

 

Some courts are putting stays on but there again some are not.

 

Submit the prelim and your spreadie and then wait the 14 days if no response to that then its the LBA and another 14 days wait.

 

Still no response then its the N1 to court, but your a long way off that yet.

 

Above all stick to YOUR timescale and dont be put off. Its your money and you would like it back.

 

Dont let them get to you everyone on here is behind you all the way.

 

If you feel as though you dont undrstand certain things then post your worries on here and pretty soon someone will be there to lend a helping hand.

 

We all support each other thats what makesthis site so unique.

Its BRILL.

 

GOOD LUCK

 

Regards :)

30-12-2006--Requested statements from Local Halifax.

02-02-2007--Statements Recieved.

18-04-2007--Prelim sent.

20-04-2007--Reply , Thanks , give us 8wks letter.

02-0502007--Sent L.B.A. & Schedule of Charges

11-05-2007--Recieved reply ,still investigating.

17-05-2007--Sent Amended L.B.A. for Contractual Interest this time.

14-06-2007--Received standard Bog Off letter.

13-06-2007--Took N1 to Local Courts.

26-06-2007--Copy of N1 from Court, issued 21-06-2007. to Halifax, Deemed Served 25-06-2007

Have till 09-07-2007 to file Defence.

05-07-2007--Note that Acknowledgment of Service been Filed on 29-06-2007.

Have 28 days from date of Service to File Defence.

07-07-2007--Offer from Halifax.

09-07-2007--Rejection letter sent to Halifax. Next day delivery.

10-07-2007--Money put in Account:mad:

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Hi Sgt B

 

Just find out what the charge is for 6yrs then double it for 12 yrs.

 

If they disagree then remind them that you asked for ALL the information on your account and they only sent you the last 6 yrs so not to complain if the figures are out somewhat.

30-12-2006--Requested statements from Local Halifax.

02-02-2007--Statements Recieved.

18-04-2007--Prelim sent.

20-04-2007--Reply , Thanks , give us 8wks letter.

02-0502007--Sent L.B.A. & Schedule of Charges

11-05-2007--Recieved reply ,still investigating.

17-05-2007--Sent Amended L.B.A. for Contractual Interest this time.

14-06-2007--Received standard Bog Off letter.

13-06-2007--Took N1 to Local Courts.

26-06-2007--Copy of N1 from Court, issued 21-06-2007. to Halifax, Deemed Served 25-06-2007

Have till 09-07-2007 to file Defence.

05-07-2007--Note that Acknowledgment of Service been Filed on 29-06-2007.

Have 28 days from date of Service to File Defence.

07-07-2007--Offer from Halifax.

09-07-2007--Rejection letter sent to Halifax. Next day delivery.

10-07-2007--Money put in Account:mad:

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