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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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let down by CAG???????


caj123
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I get so tired of people whinging and badmouthing CAG when things don't go there way.....it's like a child having a temper tantrum.

 

Sorry caj123, but it was YOUR choice to go the court route....no one from CAG stood with your arm up your back forcing you to go this route...YOU chose it and now want to blame somebody else. This is a SELF help site... all the information is there for you to read and make an informed decision.. if you didn't read properly....or decided to go that route yourself....don't look to blame others.

 

WHY is everybody panicking......bank charge cases HAVE NOT been suspended. It's like mass hysteria....spreads like wildfire. Read the correct information.....it all tells you to just carry on as usual.

 

This site has given me a huge amount of confidence, help, support and information....I've made some good friends along the way too. The people behind the scenes that run this site as well as those ordinary everyday folk who come along with advice and support...are second to none!! Don't run them down......they do an excellent job!! WELL DONE CAG!! :D

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i think what caj was trying to point out was that the choice was never given to them!

try not to get into slianging matches here. we are all frustated.

 

Sorry, but caj123 wasn't trying to point out anything about choices never given to them.....the CHOICE is entirely their's.....this site repeats in numerous places....READ, READ, READ. If you choose not to read and YOU make a wrong decision....you can't just set up a thread slagging off other people for it.

 

As a newcomer 'cheekcherry' - you will find that CAG means a lot to a huge number of people......it's not about getting into 'slanging matches' here....as you put it. It's about pointing out that blame shifting doesn't help anyone.....caj123 made a mistake.....yes, people are frustrated but how many times do people have to say....NOTHING HAS CHANGED. Get on with your claims and be THANKFUL for the help given on this site. See how far you'd get without it!!

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