delaying tactics

[welly9]

hi, i'm new to this site and need a bit of advice.

i started proceedings against alliance and leicester in march by firstly asking for all my statements or a list of all charges going back six years. i used a template from thisismoney website. i followed up a week later with a phonecall and was told the letter had been received and was being dealt with. in may i phoned again and was told the statements had been sent but i had received nothing so they said they would resend. i have still not received anything but have been told another 2 times that they have been sent and they were going to resend. after yet another call last week i got a letter this morning telling me that they have just received my request and once they receive my £10 they will collate and send the information request and this will take 40 days.

i am now fuming because they have been lying to me on the phone about sending the statements. their own letter proves that they had done nothing when they were telling me that they had sent stuff.

what can i do now. they were obviously acting illegally because they know they had 40 days to get the stuff to me and now after delaying for 3 months they are trying to get away with another 40 days.

[PPMAN159]

Report then to the Information Commissioner they are clearly in breach of the terms of the Data Protection Act.

[welly9]

thanks. was already in the process of complaining to the fos. so will try both.

[welly9]

amazing, i sent them a nasty letter telling them how disgusted i was at the way they treat longstanding customers, i also mentioned that they had delayed for 3 months and if i didnt get my info within 10 days i was going to proceed with an estimated claim for £3000 (nowhere near what they owe me). plus a complaint to the commissioner. the statements have arrived 7 days later. so there is hope. the fact that i didnt send the cheque till my nasty letter doesnt seem to have mattered.