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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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Yorkshire Building Society

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Have building societys put you in the red through charges even though they say your account can neve  

6 Caggers have voted

  1. 1. Have building societys put you in the red through charges even though they say your account can neve

    • yes - a lot of times
      6
    • once or twice
      0
    • never just take charges when I am in the black again
      0
    • never has done they just do not charge me if it would put me in the red
      0

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shininglight

shininglight

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Can any one tell me if I can claim back charges for not enough money in to cover direct debits or standing orders from Yorkshire building soc. Sometimes due to over site I have been as little as a penny short and because they do not do overdrafts they have refused my payment and then of course I do very often end up in the red as they charge £20 and if say my DD or SO was £20 and I had £19.99 in ban they would take the £19.99 and put me in the red for 1p. Even though they tell you there is no way you can ever be over drawn on your account - if they apply charges they are happy to do this as break their own rules.

 

A couple of times even though I have cancelled a DD or SO they have charged me the £20 but I did manage to get that back albet they treated me as if they were doing me a big favour doing so - but I had cancelled at least 2 days before due date.

 

So don't really understand if I can claim back my charges or not as it is a building society not a bank so if anyone can tell me I would be grateful.

 

Thanks

 

Debbie

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BankFodder

BankFodder

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Posted

The answer is yes but read the FAQs

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  • 7 months later...
sajabu2003

sajabu2003

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Yes you can. Read through all the F.A.Q's and other sections on this site and they will help you through the process.

 

Sarah.

Yorkshire Bank

Started Process 19th Sept 2006.

All Stages Followed.

Next Step Court!

Hearing Date 7th June 2007.

WON!!!!! 6th June 2007 :D

 

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hubble

hubble

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Posted

Yorkshire Building socy - I asked for £160 in charges to be returned but they deposited £60 in my account and wrote saying the office of fair trading says they can charge £12 for each failed transaction. they also said they would close my account if I challenged them. Can they do this.

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shininglight

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This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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