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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Carpworld V Nationwide


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Hello everybody

After reading posts on this and MSE site i decided to try and get my charges back from nationwide, i have three accounts that i want to claim back charges, two joint and one sole account. my ex is doing one of the joint accounts.the other joint account that i am doing is now at the court stage nationwide have defended claim and they have until 05/07/07.

Its very daunting when you get all the legal paperwork frightening even and as i said nationwide have said they are going to defend claim. All three of these accounts are with a debt collection agency so my understanding is that if/when i get my charges refunded they will go straight to the debt collection agency to help pay off my debt is this correct i am happy for this to happen, but can i get my court costs and data protection cheque paid back to me and maybe the interest. I would like any feedback anyone at the same stage and can anyone answer my question.

The sole account i have i am waiting for statements from nationwide they have cashed cheque so hopefully i will receive them soon

 

Cheers

 

Andy

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...my understanding is that if/when i get my charges refunded they will go straight to the debt collection agency to help pay off my debt is this correct i am happy for this to happen
Don't be so quick to assume that a DCA has a legal right to YOUR money!

 

A DCA can either be acting as a collecting agent for it's client, to whom U owe a debt to, or else the DCA has legally bought the debt from the original creditor and has been assigned all the rights and obligations that the original creditor legally had in the contract that it held with U.

 

If U sent the DCA the Template Letter from the following link (...Letter 'N'), along with a cheque/P.O. for the statutory fee of £1, this will help U establish the DCA's credentials.

 

http://www.consumeractiongroup.co.uk/forum/general-debt/20758-creditors-dcas-letter-templates.html

 

If the DCA is only acting as an agent, it will usually pass the debt back to the original creditor.

However, if the DCA has bought the debt, it has certain obligations under s77/78 of the Consumer Credit Act 1974...

To provide U with a true copy of the original signed credit agreement on request.

To provide U with a copy of the 'Deed of Assignment' between itself and the original creditor, to prove to U its right to collect money from U for the original debt.

 

If the DCA fails to comply with your CCA 1974 Request within 12 working days, the DCA goes into Default.

This means that U have a Bona Fide reason to withhold any further payment to them concerning the 'alleged' debt until such time that they comply with your Request.

 

If, after one further calender month from the date of the DCA being deemed to be in Default, the DCA still hasn't complied with your request, the DCA commits an offence + the debt then becomes 'unenforceable'.

 

If the original creditor has sold the original debt to a third party DCA, U are entitled to ask the original creditor to refund the Penalty Charges etc, that U are Claiming from them, directly to U as part of your conditions of acceptance for U to consider that they have Settled your Claim in Full.

 

This is important, as it has been known for a Bank to pay your Refund directly to a DCA, who later, the Claimant found out (...AFTER they had informed the Court that they had been paid in Full), didn't have any legal entitlement to that money.

 

There are examples of Claimants taking DCA's to Court for the return of monies inadvertently paid to them concerning an 'unenforceable' debt + NOT recovering said monies.

This is certainly something to bear in mind + to try to avoid in the 1st place if at all possible/applicable!!!

 

There are many Threads that cover the intricacies of this subject in the 'Debt Collectors + DCA's Forum'...

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/

 

 

 

 

...can i get my court costs and data protection cheque paid back to me and maybe the interest...can anyone answer my question.
WHEN (...note not IF...:) ) U win your Court Claim, U will be entitled to be reimbursed for these cost from the Nationwide + these figures should be added to the Total Claimed.
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  • 4 weeks later...

HELP needed Nationwide had until 05/07/2007 to post defence, i have heard nothing from the court or solicitors regarding a defence what happens now Do i need to do anything do i give their solicitor a few more days, advice needed please

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I'd be inclined to give them a couple of days grace - the solicitors acting on behalf of the banks very often submit a late defence and the courts allow them to do so. Don't apply for judgement too early - the solicitors could apply for a stay giving them extra time to submit their defence........... which would drag the claim on for a longer period of time.

 

Check MCOL today and Monday............ you'll more than likely find that they do submit a defence.

Can't find what you're looking for? Please have a look at Michael Browne's

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Hedgey06 Can i use mcol if i did paper claim in court

 

Errrrr........... no!!!!

 

Phone the court instead!! ;)

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Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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