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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help! I damaged my car on Garage property, but I feel it's the garage's fault!


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Right, I bit the bullet and called the garage.

The gentleman told me that he is the new owner, as of 2nd April. (My damage happened on 30th March). He said he took over on 2nd April and the previous owner has moved to Spain. I got the registered company number from him which is 4677858 and the date of incorporation is 25/02/2003.

He says he is not liable for the damage but can recommend a cheap body repair shop.

Are they having me on? What can i do?

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No - your claim would be with the business operating from the premises at the time of the accident, but more specifically their insurers. Of course, the person you spoke to could be lying, but it may cost a lot more to resolve the issue than just getting a bodysdhop to repair the damage.

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Companies House only has one garage under that number registered, and it doesn't look like it's changed hands recently according to their website. i'm just annoyed if they're fobbing me off.

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In THAT case, ignore what the 'new' owner said. They must have a public liability certificate of insurance on display somewhere on the premises. Get the details from it. If there is a new owner the insurer will explain this.

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Even if it is under 'new ownership' they can't ignore nor repudiate your claim on the grounds the business was sold without liability. No court would allow it otherwise all manner of legitimate claims would fail.

 

The negilgent owner/employer would simply argue they had sold the company

 

If the 'new' owner didn't obtain an indemnity from the 'old' owner (which is normal) that they would honour any outstanding claims that's their problem not yours. Their insurers at the time are liable

 

Don't listen to their excuses proceed as you would if it hadn't changed ownership. It's for them to bring in the 'old' owner as co-defendant

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But having spoken to the 'new' owner this afternoon, he is adamant he is not liable. Should I refer this to my insurance company to handle? i don't know what next step to take if i do it on my own!

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See what JonCris has posted above.

 

It doesn't matter how adamant he is - he's wrong.

 

Have you (or your insurers) had the car repaired? Usually when you claim on car insurance the claim form has a space for your to give an opinion of liability. Simply write in here that you believe the garage to be liable due to their negligence in matters of Health & Safety.

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