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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Scared at the thought of taking action!!!


lash68com
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:-| Hi,

I want to challenge "ABBEY" about the very steep penalties they have charged me with(especially this month 400 odd pounds).

I desperatly phoned ABBEY to ask for help, as suggested in the scarey letter they sent me, only to be told that I could pay £152 a month till I've paid up, but in the mean time I'm not allowed to use my debit card or cheque book. I dont usually beg(but I could'nt help myself). I told the unkindly lady at the debt management department she was'nt helping me get out of debt, but instead making me get more in DEBT(I shouted a bit there). I said I would think about her offer, and put the phone down. I have a hubby and 3 kids to think of.

After a few days worrying and s t r e s s i n g about more unpaid DD, I learnt about this website. I felt hope after reading some of the quotes and threads. I'm still scared of starting action, but I WILL take action and stand up for what is right.

ENOUGH IS ENOUGH~~~~WATCH OUT ABBEY HERE I COME!!!

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Don't be scared or nervous. We're all here to support you.

 

I suggest that first of all you send your DPA letter and open a parachute account while you wait for the details to arrive. Then go and claim those charges!!!!!

 

Have a good read around, FAQ's, Libraries, etc.

 

Go for it. Good luck.

Vamp.:)

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Guest louis wu

Hi Lash.

 

Good luck with tackling Abbey. You have probably done this, but spend a while reading all the FAQ's and other peoples posts, you will be amazed at what you can find out.

 

I have been in your position lots of times, and aside from getting all your charges back with the help of this site, it would definately be in your interest to CANCEL all DD's, SO's and other automatic payment devices. Talk to individual companies and pay them what you can when you can. Dont give the Abbey any chance to take more of YOUR money off you.

 

Sorry if I am teaching you to suck eggs, just hate hearing about people in positions I've experienced.

 

Good luck with everything

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Not to put too finer point on it; Abbey are one of the pussycats of the bunch.

 

I predict this chain of events:

 

Send DPA request letter

[Abbey most likely take the 10 quid cash and ignore you]

You phone and shout a lot, write some more and eventually get the list of charges.

Send letter 1

[refusal, it's in your t&c's etc...]

Send letter 2

[refusal, it's in your t&c's etc...]

Start legal proceedings

[Abbey Acknowledge]

---[Abbey may pay up here]

[Letter sent from DLA asking for breakdown of figure]

You write back stating that their client has the info already and for DLA to ask them.

[Abbey pay up at this point, or default]

If they default, then they will get the judgement overturned (maybe, it's becoming the "Abbey Habit", so the judge may well tell them where to go at last).

Then they pay up.

 

 

 

Notice the bit about Abbey paying up ;-)

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

------------

 

 

Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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''If they default, then they will get the judgement overturned'',

 

what's this bit mean please?

Data Protection Act letter sent 10/04/2006,

priliminary letter sent 23/05/06,

LBA sent 7/06/06

claim issued 23/06/06

deemed to be served 25/06/06

Abbey Acknowledged with intent to defend, they have got until: 23/07/06

50% offered + interest, rejected: 21/07/06

AQ recieved 27/07/06,

AQ posted back 09/08/06

Court date 13/12/06

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oh ok thanks, how thick am I lmao!

Data Protection Act letter sent 10/04/2006,

priliminary letter sent 23/05/06,

LBA sent 7/06/06

claim issued 23/06/06

deemed to be served 25/06/06

Abbey Acknowledged with intent to defend, they have got until: 23/07/06

50% offered + interest, rejected: 21/07/06

AQ recieved 27/07/06,

AQ posted back 09/08/06

Court date 13/12/06

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I concur with Dave's post - apart from the fact I DID have that judge :)

Settled Claims:

Abbey: £4025 Claimed 27/02/06 - Paid in full 19/06/06

NatWest: £4529 Claimed 10/05/06 - Paid in full 1/08/06

Halifax: £1150 lba 18/05/06 - Paid in full 07/06/06

Natwest CC: £420 Initial letter 25/07/06 - Paid in full 08/06

Woolwich: £1100 Paid in full 28/2/07 + Default removed

NatWest Pt 2: £1700 Claimed 10/05/06 - Paid in full 7/2/07 + Defaults removed

 

Current Claims:

Abbey Pt 2: £2300 + adverse credit removal claimed 23/03/07

Alliance & Leicester: £1421 + adverse credit removal claimed 23/03/07

 

Refunds pending:

Capital Bank: Swift Advances: Halifax

 

Son's Refunds pending:

Abbey: HSBC

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Hi Lash and welcome on board. You know your story sounds quite similar to so many on this site. Don't be afraid or worry, you are now officially back in control. Let me tell you Abbey don't like it so they will make you work for it. Dave is a man of great Abbey experience (he has been a fantastic help to us) and his predictions mirror exactly what has happened to us.

 

So go for it and enjoy the ride!

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