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    • Ok. I can't assist with a clinic.  But go online and get a n244 form and make an application to adjourn.  Ring the court immediately and get their email address now.  Then file it tonight.  You'll still have to attend tomorrow probably at this late stage - but if you arrive early you can probs agree an adjournment w/o attending before a judge. Do you have Adobe Photoshop?  If not, download a free 1w trial.  (Don't forget to cancel or its £19/m). This makes it really easy to fill in forms and create bundles.  It's a learning curve and time-consuming. I get an annual subs now as I use it all the time for my legal stuff.
    • 3 original debt collectors wrote to old address.  Vodafone wrote to his new address in November 2022 advising assigned to Lowells.  Lowells wrote to new address at same time.  HM Courts wrote to new address in July 2023 acknowledging receipt of defence. Nothing received since
    • Where are you based?  Perhaps you can go to a legal clinic tonight?  For last minute advice.  Some are open 630-9pm
    • Can you file an application to adjourn? If you don't have money (are on benefits) you can apply online for the Govt help with fees.  It's really simple. You need your NI #.  If you are on, say uc, Hmrc will check and give you a code immediately at the end of the online process.  You input that on the top right of the n244 application form.  It means you don't pay to make the application.  You email the court and must cc the application to the otherside.   You would make an application as a litigant in person for an adjournment due to barrister unavailability.  Ask to adjourn for say 2-3w.  And get back onto Advocate to find counsel asap ?
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I used to work for a well know company and i was always told not to refund any charges unless they whinged or complained enough to give them back. So that is what i used to do. I wasnt comftable with so i left after 3 months of being there. Hope this helps

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I think lots of companies have this kind of 'policy' although they never admit to it. I know when I worked for a big company we had a log of any refunds or gestures of goodwill we gave and this was brought up in our appraisals ( which were linked to our pay ) and highlighted if they felt it was unreasonable.

 

Good on you for leaving; hope you got a good job to take it's place :)

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Hi

I am horrified that they put the onus of charge refunds onto the staff in such a way:(

I was never involved in the actual return of charges, but do know that charges/refunds form part of the Banks buisness, and thus the Manager has to balance the books, and gets brownie points if the refund quota is not used up.

Speaking to a lady from TalkTalk, she said "as I have not used my refund today, you may have it" bless her, the fact it was their fault!*$!

 

Workers and customers alike are being held up to ransom with charges:mad:

 

I'm speechless:eek:

 

delta666+powell I feel for you being put in that position, as it sooo easy as a customer to take it out on the person you are speaking to:(

 

The best to you both:D

LTSB court date 25/7/07

17/7/07 I WON I WON I WON!!!!:p :grin:

HSBC court date 11/9/07 (stayed)

CapOne lba 7/1/08-15/3/08 WON.

Citicards lba 14/1/08

 

Read Read and Read Some:razz: More

 

If I've been helpful in anyway please tip my scales:rolleyes:

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts.

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