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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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B Hedge v. Natwest


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bhedge Just a few words of warning. Of course dependant on which court you are in be prepared. Did you answer the Cobblers CPR 18 y/n if you used the standard NO then be prepared for cobblers to ask for a direction first to make you respond to it. I fell for that one. Is your court bundle to spec. Are the pages numbered and contents list to match. If the judge gives direction for you to comply to the CPR 18 then ask for 14 days to comply.Then as for the next hearing to be a directions hearing saying that you can only answer the CPR18 in generic terms because NatWest has failed to supply you with all the information as request within your Access Letter. This will then open the door for you to slap a CPR18 on NatWestThis he should grant. You can always request that the case be sent to Crown Court this will probably be thrown out and at least Cobbetts will argue for it not to go.In any case Cobblers will probably phone you at about 15:30 on Monday and make an offer. This offer will be less than your total so then it is up to you if you take it or not.StevePMIf you find this helpful please check my scales.

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StevePM

 

If you find this useful please tip my scales

 

First win £5k+ another five on the go all with NatWest

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arnt you the lucky one no CPR18 but I would guess they will try to spring this on you at the court

 

Good luck

 

StevePM

 

if you need help just scream

StevePM

 

If you find this useful please tip my scales

 

First win £5k+ another five on the go all with NatWest

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