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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bathgatebuyer v Halifax Visa


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After having secured the safe return of my £3,800 of hard earned cash, I've now started to take on the Halifax over my credit card.

 

Sent off a S.A.R - (Subject Access Request) on 27th Feb 07 via Recorded Delivery, and received a very confusing response today which said, "We've answered this already.............here's a copy of the letter....................." and it related to my current account S.A.R - (Subject Access Request) from back in October :rolleyes: (And to think I used to trust them with my banking).

 

Having checked back over my SAR, I state quite clearly that it relates to my Visa card and quote the visa card number on it too.

 

All barring a miracle, I don't think I'm going to get a response within the timeframe for the visa SAR.

 

Let's see what next week brings!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Oh, a holding letter arrived from them saying that statements would arrive by seperate cover. Here's hoping. I've paid off the majority of this card, but have left the portion that I believe I'm due and hope to use this to close the card off. What a joy that will be - I lived off it when I was unemployed so it has my mortgage and everything on it for months so it was a BIG card!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Very cheeky of them if they didn't include the credit card info in your first SAR. Are you going to complain to the ICO if it appears with this request?

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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Still nothing in response to my DPA other than the holding letter - if they're true to form, someone else is probably reading them right now thinking they belong to them!

 

Now preparing a 'didn't comply with the DPA' letter.

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Ach they only went and responded! Anyhow, the sum to be claimed is about £550, but I'm also going to tackle them on the PPI issue too.

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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  • 3 weeks later...

Now sent off my Preliminary letter - I pointed out on it that we've been through this whole rigmaroll before and that they should just pay up and save everyone's time.

 

£550 would do nicely too.

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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  • 2 weeks later...

Now sent off the Letter Before Action as the preliminary letter received only a holding response from the Halifax.

 

Let's see what happens now! They also have not responded to my CCA request and the clock is ticking on that.

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Offer came in just a day after their holding response offering £245 to settle which is just under half of what is due.

 

Had it been a little more I may have went for an easy settlement, but think I'll push this one a little bit further!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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  • 2 weeks later...

Offered them a without prejudice chance to settle out of court for £460 on condition that they accepted by Friday 8th June. They didn't. Oh well, will wait and see what the post brings today, but if it's not their agreement, it's off to court we go!

 

Interestingly on this one, they've also failed to respond to my CCA request within the necessary timescale, so will also have to send the appropriate letters to the relevant authorities over this. Royal Bank have also done the same as I sent both CCA requests on the same day. Frightening that my mortgage used to be with these guys - wonder what other pieces of essential paperwork they fail to look after.

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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  • 1 month later...

They've agreed to settle! Woo hoo. halifax appear to be under my spell in respect of the bank charges. Now here's hoping they can pull their finger out over the CCA stuff.

 

As they've failed to suppply me with a copy of the CCA, should I ask for the reclaimed charges as cash and continue to press them under the CCA issue?

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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