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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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VeeDub Geezer -v- HSBC


VeeDub Geezer
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Hi All,

 

ive recently started to claim back my charges :D

 

I sent my 1st letter dated 29th March 2007 to my local branch

 

today i received a standard "we are looking into it" reply

 

what do i do now?

 

wait till the 14 days i gave in the original letter is up and send my LBA?

 

or give them time to contact me again? if so how long?

 

:-|

 

Please help!!

HSBC - LBA Sent 16/04/2007 :cool:

 

MBNA - Currently totaling up charges.. :grin:

 

Who's next...? :wink:

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sounds like a good plan to me.

 

i just wanna confirm who i should send the lba too

 

a few people say direct the HSBC main office while others say it may be better sending direct to the branch.

 

seeing as there seems to be an ever growing number of people claiming, could going straight to my local branch be a better bet at getting my claim settled quicker?

HSBC - LBA Sent 16/04/2007 :cool:

 

MBNA - Currently totaling up charges.. :grin:

 

Who's next...? :wink:

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ok i will give them untill the 14 days stated in the letter have passed and i will then send me LBA to the head office

 

i will of course keep this thread updated!

HSBC - LBA Sent 16/04/2007 :cool:

 

MBNA - Currently totaling up charges.. :grin:

 

Who's next...? :wink:

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absolutely!!! i bet they've ruined many a bank holiday for you in the past!! i know they did for me... lowlife b's!

If i've been helpful in any way....then tip my scales over there!

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  • 2 weeks later...

well i felt a little generous (also been busy as moving too!) so LBA will be sent tomorrow..

 

should i mark the charges with what exactly they were? i.e "Total Charges", "Unpaid DD" etc?

 

i havent the last 2 times but im worrying they may throw it back in my face because of it...

HSBC - LBA Sent 16/04/2007 :cool:

 

MBNA - Currently totaling up charges.. :grin:

 

Who's next...? :wink:

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veedubg

i'll send you a link below, so you know what to claim for from your statements. if it's not included in the link, you can claim for the newly named 'notified fees'/notified charges' too.

 

Charges description on statements - Please Read

 

good luck

If i've been helpful in any way....then tip my scales over there!

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i have included these charges also already

 

if i have no luck this time i will edit the charges summary with descriptions next time

HSBC - LBA Sent 16/04/2007 :cool:

 

MBNA - Currently totaling up charges.. :grin:

 

Who's next...? :wink:

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  • 2 weeks later...

so time is running out for HSBC

 

i posted the LBA on the 15th and its nearly the end of the 14 days i have given them and no response

 

this is the difficult bit, im currently filling in the Moneyclaim site but cant action anything untill i have £30 in my account :(

 

fingers crossed for next thursday :)

HSBC - LBA Sent 16/04/2007 :cool:

 

MBNA - Currently totaling up charges.. :grin:

 

Who's next...? :wink:

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ok so filled out the moneyclaim form.. the court costs are £80! :(

 

think im gonna have to wait to process that due to my current situation (partner recently made redundant so one income -> 2 outgoings !!)

HSBC - LBA Sent 16/04/2007 :cool:

 

MBNA - Currently totaling up charges.. :grin:

 

Who's next...? :wink:

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