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    • TBH gotta be quite frank here as much as we hate BM world. why didn't you not simply change the battery? or come here FIRST before launch a court claim? or let them do it.? a flat battery is gonna be a hard case to win +£500 on     
    • Hi all, thanks for the feedback. I have now made the final amends and included the supporting evidence in this final version of the WS / court bundle. Attached is the redacted version of this final WS / court bundle. If there is any further feedback, please do let me know. If not, I will get 2 copies printed for posting - 1 to the court and the other to Evri. Final Draft - Witness Statement and Court Bundle redacted.pdf
    • We dispute the claim on the basis the claimant has made not efforts to mitigate their losses, nor did they obtain any prior authorisation. The claimant purchased a used Mini Cooper Convertible from our dealership on or around 21st April 2023. On or around 23rd April 2023 the claimant notified ourselves that the vehicle had failed to start, the claimant had since had this diagnosed as a battery. The Claimant proceeded to book their vehicle with Stephen James (BMW/Mini Main Agent) and authorised a battery replacement and paid a total sum of £597.42, the claimant obtained no authorisation for this cost beforehand, and has since tried reclaiming the full amount. We have advised the claimant we would not consider the cost of the unauthorised repair he has had completed. Had the claimant returned the vehicle to the selling dealer, it is likely we would have offered to replace the battery at no further cost to themselves, we have therefore agreed to offer a contribution of £165 towards the repair. This cost is in line with the cost of a replacement battery had the vehicle been returned to ourselves.    
    • You can only get a CCJ if you lose the case and then stick two fingers up to the court and refuse to pay. Even in the very, very unlikely event of you losing, as long as you paid within the 30 days ordered by the court you wouldn't get a CCJ. But you've come here very late and we need the sticky filling in please.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Givvynarna vs A & L


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Hello peeps. Just back from my holiday and am just about to go to the post office on my lunch break to send my final letter before i issue my MCOL. Just wondering if any of you have time to look it over before i send it?

Here it is:

 

 

Thank you for replying to my previous letter.

I am sad to hear that you are still refusing to refund the unfair and unlawful bank charges that have been placed on my account over the last six years.

Please accept this letter as notification that I will be beginning legal proceedings against Alliance and Leicester to reclaim the full amount as laid out in my previous schedule of charges plus interest and any incurred legal costs if I do not receive a full refund of the charges (or notification of your intention to issue a full refund of the charges) on my account within the next 7 days.

I now calculate that you have taken £1,093.00

I am enclosing a copy of the schedule of the charges which I am claiming. I have already sent you a copy of this in my original letter of the 23rd April 2007. However, since then there has been further charges applied and I have now included these charges into my schedule.

I am sure you are aware that every previous case of this kind has resulted in the full amount being returned to the claimant. I therefore, respectfully request that you save us both a lot of time and effort and refund the charges to me directly without court intervention.

I look forward to your response.

 

What do you think?

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I'm going to send that letter today by special delivery so my 7 days notice starts tomorrow. Unfortunately i am going on holiday at the end of the month so when the time comes to file my MCOL i will be a broad, so that leaves the scoundrels 3 weeks to send me something other than the 'fobbing off' letter that i've seen so many others have recieved on this site. Do they think we're all stupid or something?

Anyways, i'll see if i get any other form of response in the next week before i go away, if not, MCOL will be filed at the start of June and then they can't run away anymore!

Does anyone think that it will look bad on me if i'm not sticking 100% to deadlines? Has this come up in anyone else's case?

Thanks, xxx

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Givv

You can do the MCOL from abroad as long as you can access the internet. You do not have to be in the UK when fill out the MCOL....I wasnt.

I am sure that where ever you are going you can get access to an internet computer. All you need do then is leave the schedules of charges with covering letters packaged and ready to be sent to the court manager and A&L. Leave them with a friend or relative and ask them to post them on a specific date, by special recorded delivery, so that they arrive shortly after or on the same day that MCOL is deemed served (roughly 5 days after issue).

If not then you may have to wait until you get back. At the end of the day it is your deadline and you have a legitimate reason for the delay of MCOL and no it does not look bad on you.

 

Good Luck

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  • 4 weeks later...

OK, so I'm doing my MCOL now.

I'm at the particulars of claim page and i've copied, pasted and amended the particulars i found in the library on this site. It then asks me to put in my total amount claiming. I'm not sure whether to include the interest figure into this box or not?

Then i looked at the letter i have to send to MCOL (found it in the Library also) and it says to put in how much you are claiming for. Am i caliming for the amount of charges including interest and court costs (by the way £120!!! Couldn't believe my eyes!) So anyway, i'm just feeling a little confused and getting upset because i don't want to spend £120 cos i feel like i'm never gonna get that back either!

Someone give me some inspiration and a little help with my depressing difficulties! Please please pretty please!

Lots of Love.

Givvynarna. xxx

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