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    • Honestly you are all amazing on this site, thank you so much for your help and time. ill keep an eye out and only return when i receive a claim letter for sure also, i updated my address with amex and tsb before i even missed payments. the initial address was my family home but i dont reside there. to avoid a bombardment of letters there i have now updated my address, will they send all threats etc to the new address? Or old address?   do you reccomend i send both tsb and amex my update in address via a letter?
    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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Angel Vs Woolwich


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Can someone advice me what to do next, just over 1 yr ago I lost my job, I managed to find another job but it took 5 mths, however in that time all my money had been eaten up and even though I was temping the bank charges were killing me. The charges were so high that I went way over my overdraft and was unable to keep up, it happened so quickly the bank then defaulted me. Luckily I had two accounts and only defaulted on one, however this is now on my credit file. I am now re-employed in my field I have repayed all the debt to the bank and received a letter of disasociation, the only reason I went into default was due to the bank charges. I have written to the bank (using template from this site) outlining all the unlawful charges which amount to £2048.54 on the defaulted account and £1089.45 on the other account. After what seemed an eternity Woolwich have written back stating that they disagree with my claims, however without any admissions they are willing to offer a sum of £450 and is intended as a gesture of goodwill. I have 4 weeks to comply. The accompanying letter for me to sign states I accept the sum in full and final settlement of my complaint. What should I do and how do I get the default removed from my credit file?

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I would write accept the amount as part payment against your claim, stating that you will continue to raise a claim for the balance and the default removal.

 

Remind them of your timetable and stick to it.

Good luck.

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Dear Mr Voller

 

Thank you for your letter dated 5th May 2006.

 

Firstly I would like to accept your offer of £450 as part payment against my claim. I feel that as you may be in line with the banking code with your terms and conditions your tariffs are mostly certainly not. Therefore I will be pursuing my claim for the full balance and also to have the default removed from my credit file. This default would not have occured if your charges had been just and fair.

 

Can you please notify me in writing when you will be transfering the funds to my account.

 

I will wait until 7th June for your reply before moving forward with this case.

 

Yours sincerely

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I feel that as you may be in line with the banking code with your terms and conditions your tariffs are mostly certainly not.

 

Can you please notify me in writing when you will be transfering the funds to my account.

This first sentence should be without all the justification. I would just say something alomn the lines 'I feel I'm due the full amount per my prev. letter'.

 

The second sentence should have a question mark at the end - I'm picky.:D

 

Good letter.

Go Angel.:D :D

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  • 2 months later...

I have finally received a reply from woolwich withdrawing their offer, it reads:

 

'Thank you for your letter of 1 May.

 

I am sorry you remain unhappy with our response to your complaint and note that whilst you are accepting the amount offered, you will be seeking the remaining balance in the County Court.

 

I would like to take this opportunity to clarify the amount offered was a gesture of goodwill in full and final settlement of your claim. I am therefore unwilling to adhere to your request to reimburse you with the amount offered, and it is with regret that you will now be proceeding to the County Court for the full amount.

 

I appreciate this is not the response you were hoping for but trust I have explained the Bank's position.

 

Yours sincerely

 

 

 

Joanna Carney

Customer Relations Manager'

 

 

Ok what do you suggest I do next?

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Guest Mumofthreeboys
Ok what do you suggest I do next?

 

Firstly, don't panic, this is a completely standard letter :D

 

Just move on to the next stage of your claim, LBA I take it then ????

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You need to do your letter before action first advising them that you are taking that route and giving them 14 days in which to settle the full outstanding amount that you are asking for, you must also enclose a spreadsheet showing all the charges you are claiming( i hope you have gone back 6 years, as that is what you are entitle to claim for) . After 14 days you then can make your claim against them.

 

All the letters you need (LBA etc) plus spreadsheets are on this site.

 

I am also sure that i saw on some of the standard letter templates in different coloured writing things to add if you were requesding/demanding a defult be removed as well.

 

I would have a good read of all the FAQ and the other sections where the templates are located to familiarise your self with the proceedure.

 

 

Good luck

 

Voddie x

You cant scare me Mr Bank manager i have children:shock:

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  • 1 month later...

Ok just to clarify I now need to send another letter to my bank along with the spreadsheets of the amount claimed just as I did in the beginning giving them 14 days notice?? Even though they have replied and offered a ridiculous amount and I have written back stating my intention to move forward and claim the entire amount?? I just want to make sure I do this in the correct order!!

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Hi, you don't need to send the spreadsheets with your LBA (letter before action) the bank already have the info....

 

Just refer to your previous letter, and the lack of an acceptable offer/reply - then state theat you will commence court proceddings without further notice after a period of 14 days..

 

Send it recorded so you have proofof delivery..

 

HTH

 

Mike

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I replied to the Woolwich`s offer saying I would accespt but only as a part payment. They replied saying their offer was for full and final settlement. I then sent the LBA. I think you would be safer to send an LBA even though you`ve said in your letteryou will proceed to take action just so you make sure, by using the template on this site, that you`ve used the correct wording and you can`t be accussed of not giving them sufficient notice. Better safe than sorry!

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  • 12 years later...

This topic was closed on 11 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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