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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Pudsters14 vs MBNA


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Hi

Yes the agreement is based on the earlier 1983 regs the curent one wil lhave the extra sections in it due to the 1482 ammendments, It may also be a distance agreement which means it will have additional section one info in the key information I notice that there is a sig in the creditors box marked reps name so presumablythis wasn't a distance agement.

 

 

Regards

Peter?

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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  • 2 months later...
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HI Ompletely dissagree with Pam

Nothing unusual ther then

This is an agreement

Is it enforceable Yes as long has it has been signed

all the prescribed erms are ther although not in the right place,unfortunatlythe positioning of these is not a prescribed term.

You could say it was enforceable by court order only.

The only possibillity of making it unenforceable is the cancellation rightes diid you recieve ae after the agreement was executed if not you could go for unenforceability under section127(4).

IMO

 

Peter

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DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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HI

Yes the regulations do state that the terms have to be together in one block.

However the possitioning of the prescribed terms is not in itself a prescribed term, and cannot therfor be used under 127 to make it unenforceable.

 

REgards

petr

 

Regards

Petr

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hiya Peter, i'm not disagreeing with you but trying to get my head around it all.

 

If the prescribed terms are not in the signature doc, don't they have to print a statement in the financial & related particulars to draw your attention to the prescribed terms? that is how i understood it and have been advised before. The terms and conditions on the back are purely that, terms and conditions... surely the prescribed terms have to be included in the application or 'agreement' itself... they are not meant to spread them into the other T+Cs coz isn't that confusing/unfair? It kind of defeats the object of having prescribed terms coz they could print an essay and expect you to have read all of it?!?

 

Also as you stated b4, if it is only enforcable with a court order because it is improperly executed... what does that mean for me?

 

As i said peter i'm not trying to disagree and am literally bouncing ideas off you because im not really sure who else to ask...

 

Thanx for all ur advice and comms it is much appreciated...

 

Pudsters14

x x x x x x

HI

Don't worry about dissagreeing i could be wrong and if nobody pointed it out i would carry on in a fools parridise.We are all friends here.

 

The prescribed terms are placed at various points in the agreement and have their own heading (usually like payments or credit limit.etc)

They should however be in one block and on the same page of the signature block. In post 2004 agreements they should be contained within the Key finantial information block.

Any other information about t and cs can be refered to in the text.

Yes the Prescribed terms do have to be with the signature doc and should be in the same block as the signature. The regs just say

"section 61(1)(a) of the Act, containing all the prescribed terms of the regulated agreement,

and of the information contained in that document for the purpose of conforming to these

Regulations shall—

(a) apart from any signature, be easily legible and, where applicable, be of a colour

which is readily distinguishable from the background medium upon which the

information is displayed; and

(b) apart from that inserted in handwriting, be of equal prominence, except that

headings, trade names and names of parties to the agreement may be afforded more.

 

The actual placing of the individual terms set in Scedule 1 of the regulations.

 

Not sure whether that answers your question or not.

In short the prescribed terms should be readilly legible and contained within the same document you sign, reference to another document that is with the agreement would be aginst the form requirements of the cca but would IMO not render it unenforceable, reference to anther form that is not with the agreement would render it unenforceable.Clear as mud

 

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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  • 11 months later...

Hi

Hi

Unfortunately the APR is not a prescribed term on this kind of aagreement. It is required and could be used to challenge the agreement in that there was insufficiant information pre-contracually ,but this at best would just enable the judje to modify the contract under 127 . In reality this approach has rarely been successful.

RE the cancellation details, i am sure they will say have been sent with the card and it is very difficult to prove otherwise,unfortunately the court will rule on the ballance of probabilities and again from experiance they invariably come down on the side of the creitor unles you have a cast iron case.

Sorry to be such a wet blanket

Best regards

Petr

Edited by Dodgeball
spelling still rubbish

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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