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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Credit AGREEMENT -or- APPLICATION? RBS Advantage Card


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As pudster says there are key things missing namely interest rate, credit limit and repayments. It's not a compliant agreement.

 

My concern here is that they may have simply made a poor copy, they may have the full thing. In this instance I'd personally be inclined to write back asking them to try again.

 

Regards

 

Lantana

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I must admit I'm amazed welcome wrote that off so easily. Fixed sum agreements aren't my strong point (yet), but most of the key stuff is there - although presumably they should have put in something about cancellation rights. Maybe they've been really bloodied in court lately.

 

Like you dfw I'd have expected a battle. Nice result.

 

Regards

 

Lantana

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Davefirewalker, as I understand it the regs require all the key terms to be on the signature page. I read 'page' somewhere rather than 'document' but can't actually find my original source. Subsequently, on the Behemoth thread, Peter Bard told me the regs stipulate the key terms must be on the signature page. I haven't a copy of the particular regs (1983/1553 I think) to check for myself though.

 

Regards

 

Lantana

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Pam

 

Please excuse my delay in coming back on s62 / s63.

 

The definitions section of the act defines 'executed agreement' and 'unexecuted agreement' but doesn't define 'not properly executed agreement' or 'improperly-executed agreement'

 

However...

 

s62 (3) and s63 (5) say: A regulated agreement is not properly executed if the requirements of this section are not observed.

 

And then we have:

 

's65 Consequences of Improper Execution

 

s65 (1) An improperly-executed regulated agreement is enforceable against the debtor or hirer on an order of the court only.'

 

 

 

Effect of s62 / s63 and s65

 

If you have an improperly executed agreement because the creditor hasn't signed it then, IMHO, this is of real value if a 'court order' to enforce an agreement is different from a 'County Court Judgement'.

 

It would mean the creditor invites me to court seeking his CCJ, I point out to my learned friends that I was not obliged to keep to the agreement because the agreement was improperly executed. The Judge therefore orders me to keep to the terms of the agreement in future, rather than awarding a CCJ against me. And presumably I shouldn't face costs either.

 

That assumes the Judge accepts the creditors argument that failing to sign the agreement is no big deal - if the creditor offers such a defence. Alternatively the Judge could wipe out the debt.

 

Any defaults etc. should be removed.

 

Alternatively, once the creditor becomes aware of his breach, he could serve an executed agreement on me, then if I wasn't able to keep to that he could go for his CCJ.

 

Regards

 

Lantana

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Louis

 

IMHO, this is a valid enforceable agreement - sorry.

 

I think the fact that there is no % sign is unlikely to be considered a big deal by the Judge (but I could be wrong here). Also, though you never received the cancellation letter, did you chase them up at the time? Abbey / DCA will presumably say one was sent.

 

Regards

 

Lantana

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