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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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French v. Abbey (3) - Into the breach once more my friends!


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And to compound it all, I received a letter this morning from shAbbey rejecting one of my earlier offers!

 

Dear Sir

28th June 2007

Without Prejudice

Thank you for your offer of settlement in the sum of £6968 plus £10.60 from the date of your offer until resolution.

Your offer makes no account for the transactions that have in fact occured on your account. There must be some charge for those transactions.

Should you wish to reconsider your position and put forward a more commercially palatable offer to Abbey National PLC, we will be more than happy to consider the same.

Firstly my thoughts.

 

"Without Prejudice" - this is in reply to my first offer that was made and was not marked "Without Prejudice" as I wanted to include it in my bundle. Therefore their letter does not afford the priviledge!

 

Secondly, their claim that my offer makes no account of the their right to charge me something for my admitted breaches. Of course and it has never been denied. But until they give me figures and / or disclose their true costs how can we attach a figure? After all it is their responsibility to do so and we are not forensic accountants!! So what I offered them (even though I in real terms only lowered my claim by £30-£40 gave a generous offer as to @ £1.20 per item as restitution.

 

That offer has since expired but during that offer phase I replaced it with a more "commercially palatable" one which dropped @£300 off my claim. That has also since expired and my final offer which is for the FULL amount now expires on Friday 13th July 2007. This figure for settlement minus all my costs (which will be applied/negotiated for as it is also part of my claim stands at £7107.35

 

So if they had only accepted my second offer before I put in my final offer upon it's 2 week expiry date, would have saved shAbbey @ £800-£900

 

COMMERCIALLY PALATABLE? :rolleyes: F$£%wits!

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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Ooo ooooo 9 more days to go till the end of my latest offer period!

 

Oh such joy....... the Banks must really enjoy giving away money! :rolleyes:

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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Bit difficult texting you the details.... and besides you were on holiday! :rolleyes:

 

So there you go.... normal service now resumed eh Lula.....?

 

Actually you haven't missed much anyway!

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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Well, i arrived back at 6am, knackered and have only just remembered where i hid the lappy incase of burglars and am trying to catch up

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Wotcha trouble :p

 

So you didn't take your lappy on Hollies eh? Bet you wish you had now?

 

Anyway.... nothing here either, however on another case I have with HSBC VISA I now have a Case Management Hearing date of the 29th August 2007. (It's only for £200?!!!!) Costs from their unreasonable behaviour will eclipse this :D

 

I guess the Abbey one will be on the same day and I'll get the confirmation of that one this week 8)

 

Guess Inga's on strike!?

 

Have you got 4 white bits?

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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Well confirmation arrived this morning and I am shameless in admitting I had a brown trouser moment! (or it could be that I'm a little unwell at the moment :oops: )

 

Anyway shAbbey claim now officially transferred to Leeds Mercantile Courts, Case Management Hearing date set to 29th August 2007 and I received the CMI sheet as well.

 

A frantic search on this site for guidance and the bowels relaxed. I shall post my completed CMI sheet up here when completed but it doesn't have to be submitted till the very latest 7 days before hearing. (I think I will do it a little sooner as the costs issues could take it for an extra £500!)

 

WHY DO THE COURTS MAKE IT SO FRICKIN COMPLEX AND LABORIOUS? JEEESH! :twisted:

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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LOL, do they REALLY want to meet YOU in the Mercantile Court? Methinks not Penfold, money quite soon, dinner is on you ;)

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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$$£"* &^F$"(!) +="£^& *******!" buzzards!

 

I will gladly buy you dinner at a swish resturant if I good guarantee they'd settle before the beginning of August!

 

I promise..........

 

Ho hum...................back to the foul mouthed ranting at the wall and stunned little old ladies walking down my street! Quite what they have to do with this is beyond me but I feel better for it :D

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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nooooo not a swish restaurant, Fatty Arbuckles will do, and lots of cocktails :-)

 

LOL @ foul mouthed ranting, welcome to my world, how is your cold?

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Frickin lousy!

 

But I'm a bloke so the symptoms and moaning is on a par with a life threatening situation with a dose of bubonic plague and Black Death thrown in for good measure! :(

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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Tell me about it........ dribbling copious amounts of ectoplasm and brains..... not good :-|

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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you wouldnt understand, being a mere woman you could never really feel just how awful manflu is lol

 

*ICY goes to hide under the table lol

:madgrin:

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S'ok........ Lula's having a blonde moment. :p

 

Runs very quickly away......................................................

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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oh you are back then!

 

Anyway, funnily enough, my hair did go very much lighter in all that sun ;)

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Well, decided on a more subtle (?) approach to my claim. So I sent this CPR 18 request :D

 

CLAIM NUMBER: ££££££££

In the LEEDS HIGH COURT, QUEENS BENCH DIVISION (MERCANTILE COURT)

 

Between:

 

PENFOLD

Claimant

 

-And-

 

 

ABBEY NATIONAL PLC

Defendant

_______________________

REQUEST FOR INFORMATION AND

CLARIFICATION UNDER CPR PART 18

___________________________

 

DATE OF SERVICE: 13th July 2007

 

This request for information under CPR part 18 is served after allocation to the Leeds Mercantile Courts from the Harrogate County Courts. (Claim number changed from $$$$$$$$).

I believe that the court would consider this request as appropriate in the context of clarifying matters to which your defence directly refers. In the event you ignore or do not comply fully with this request a formal application may be submitted to the court for an order under part 18.

 

1. Please provide copies of the terms and conditions governing the account in question and which are referred to in Paragraph 3, 4 and 5 of the defence. The terms and conditions required are those that formed the contract between the Claimant and Defendant covering the entire period from when contract was first entered into until the present day, including amendments or alterations where appropriate.

 

2. In relation to each and every breach by the Claimant which resulted in a charge being levied as confirmed by the Defendant in its Defence, please provide full details (with all relevant supporting documentation) of any letters, telephone calls, or incidents of manual intervention into the account in respect of each and every charge claimed by the Claimant in the Particulars of Claim.

 

3. If the Defendant employs or operates any system, either automated or manually operated or otherwise, which is used to assess, audit, track or refine the costs or "administrative expenses" of dealing with current accounts incidents - in particular any delinquency incidents, such as refusal or otherwise of direct debits, referral of cheques for any reason, refusing or permitting any formally agreed overdraft limit to be exceeded or any other delinquency event, such a systems existence is required to be confirmed and named and full details given.

 

4. In respect of the Defendants reference to the "administrative expenses" to which the charges are averred to be proportionate, as referred to in paragraph 9 of its defence, please provide full details (with all relevant supporting documentation) of the justifiably objective principles upon which all such costs or expenses are calculated and result in the specific level of each charge levied by the bank in respect of each of the breaches which resulted in the charges now claimed by the Claimant.

 

 

A full response to each and every point of this request should be served within 14 days, by 28th July 2007.

srfrench :eek:

 

Fight incompetance, stupidity, greed and unfairness......There's no excuse and no place for it in society, unless they really are! :wink:

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