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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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What happens in court?


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After letting my last LBA lapse, i am now getting to the 14 days on my new 1 to Lloyds TSB. I have been searching the forums for anybody outlining the court process if they have to attend.

 

Can anybody clarify what exactly happens, maybe putting together a kind of schedule of events in the court?. Am i to justify the reasons for my court action, do i have to speak at all, will i be questioned? etc etc

 

This is a complete grey area for me and any help would be much appreciated.

Lloyds TSB - LBA sent for £338

Launched court action on 28-03-2007

Return Date 28-05-2007

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The reason there is not much info on this subject, is because it is VERY rare for anyone to actually have to appear in court. Generally if you have stuck to the tried and tested methods, the banks will settle your claim after you have raised the court action, and before the hearing date.

If one did have to appear in court, it would be simply to confirm the action they have brought, when you would explain why the charges are unlawful etc, although generally the only peole who have appeared in court seem to be peole who have made errors in there claim. Although it is important to be prepared to go to court when issuing your claim, it is highly unlikely you will actually appear. Hope this helps and Good Luck

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I have had to appear in court.

Bank sent a letter to the court initially saying they would defend. Then less than a week before court they sent a another letter to court telling them the matter had been settled with me - but it had not. They put an amount into my bank account but not the full amount I was claiming and no letter or phone call to me. I was advised to go to court and tell the court that they had not contacted me, that the matter was not settled and that they had made a part payment only - which I did.

The court has undertaken to write to the bank and tell them this and I have to go back to court in a couple of weeks.

When I got back from court a letter from the bank letter was waiting for me - without a postmark - as it was delivered by some mail/courier company. They wrote that they had paid me 2 days before they sent the letter to the court (actually they paid the part amount 2 days later). Also in the "without prejudice" letter they say that the amount put into my account was the amount of the charges plus the court fee plus 8% interest. I was claiming the charges plus 20% (which i wrote on the claim was lower than the lowest contractural rate that they had charged me) plus expenses. So they were probably trying to settle to avoid my being awarded a higher interest rate and other expenses, such as postage and travel. Dont know why they did not send the letter earlier.

So, you should probably be prepared to go to court. I didn't think I would have to but ...

If you do have to go to court ask to speak to the In Court Advisor before hand. They will give you info on where to stand in court, what to call the sheriff - "mi'lord or mi'lady" in Scotland etc.

Good Luck!

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my lba expires on the 27th, nicely done, right on my brithday ha ha. many thanks for your advice, can i ask how you would of justified the 20% interest and what figure did you calculate that interest on?

Lloyds TSB - LBA sent for £338

Launched court action on 28-03-2007

Return Date 28-05-2007

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Have to go back to court - if I cannot work things out with the bank. Have see it mentioned on here that if you go for the contractural rate of interest it is on the grounds of reciprocity - they use a high rate so we should be able to as well. There is a sound file "podcast" on this site somewhere that explains it well. Good Luck!

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