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    • Hi, I’ve just spotted an Arrangement to Pay marker (TransUnion) on my Barclays Mortgage account for 1 month in March 2022. I’ve spoken to Barclays Customer Service and Complaints about this and they’ve given me some background but have closed my complaint: Direct Debit for mortgage bounced in February and I didn’t notice this at the time. Realised there were arrears in March and called customer service straight away. Offered to pay half the arrears on the call with the other half of the arrears the following month. I prob suggested or accepted this as had done that many years previously when I was a poor student with no adverse consequences. Paid in accordance with this. Barclays call notes report they informed me credit reference agencies would be notified and I indicated I understood. However, complaints team couldn’t access the call because it was too old. They advised I could request a transcript through GDPR and complain via ombudsman if still unhappy - I’ll process the GDPR request this week. Whilst it may be factual that I entered into some kind of arrangement regarding the arrears, it wasn’t clear to me that they would be treating it and reporting it as a formal payment plan along with the potential consequences of this. At no point did I agree to or request to “reducing my contractual payments” - I paid my contractual amount for March and April with 50% more on top. I guess it’s likely they did say something vague about credit reference agencies and it’s also possible that I may have agreed without fully understanding it would be different to a late payment marker. I’m not 100% sure of the impact of the AP but I believe it did tighten up balance transfer and new card offers (Lloyds group in particular) even though the rest of my report is spotless and I have many years managing multiple high balance cards. Although it may have been less comfortable, I also believe I had the means to pay the balance in full if I’d realised the impact at the time. Finally, it feels like Ive been penalised for speaking to customer services directly rather than just upping my payments to cover the arrears. Historically, I was under the impression that Barclays mortgages weren’t even reporting arrears of less than 2-3 months as late payments - although this may have changed since the last time I was in arrears. I’ve had a browse through threads about AP markers and it seems like removal is unlikely if it’s deemed factual but it may be worthwhile escalating to FOS or ICO? Will update with transcript details once I’ve raised and received a response to my request. I suppose the upside of this is that I’ll be even more cautious about negative markers in the future. Thanks, J
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A new ploy friom Cobbetts?


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I have received an acknowledgement of claim from Cobbetts but they have stated that the defendant is National Westmister bank not RBS as named on the summons. On contacting Cobbetts a very apologetic solicitor ssured me that this was right as the two banks were as one.

He has promised to forward a letter to myself and the court to explain this.

I am not convinced that this is an ok thing to do, yes NWB is part of the RBS group, as I understand, but they trade as completely different entities. I wonder if this is another trick to delay, cause confusion,put claimants off.

The court asked me to send a copy of the acknowledgement of claim as they had not received it as we spoke. I was also told that in the case of any dispute as to liability a judge would decide.

This feels very a very odd thing for Cobbetts to have done and I wondered if anyone else had had the same thing happen.

The solicitor was so, so nice that i was definitely not convinced of his sincerity, but maybe I am doing him a disservice as I do tend towards cynicism at times.

Any comments welcome.

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I wouldnt worry about it.When I claimed against Yorkshire Bank it turned out that my claim was really against Clydesdale bank the parent company who dealt with the legal side of it.Didnt make anydifference they still paid up with a clydesdale cheque:p The main thing was YB is in england and Clydesdale is in Scotland so was able to keep the claim in the English system

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