Natwest say they haven't recieved anything?

[Jimmyboy]

I sent a letter via suoer dooper-get there the next day- delivery last Tuesday, meaning they will get it by 1pm Wednesday at the latest. I have just called to check they recieved it and they say theres nothing on the system...

 

When i go home i will check the reciept but then what?? What if they have recieved it and not done anything about it?

OR What it royal mail failed me - what do i do with them??

 

Cheers for any advice!

 

James

[shirleyc]

hello there ,was your letter a SAR request?If so I had same problem.have you tried ringing Joyce Tudor on 01316261165?I rang her last week+she told me to ring same number but with 6 at end instead of 5. so 01316261165+talk to Lorraine Cassidy.hope this is of some help to you shirl

[phill123]

hi jimmyboy,

 

if you send it next day delivery you should be able to trace to trace through the royal mail website which will tell you when they receive it at what time and so on as long you have the reference number. they did the same to me with my SAR, so i sent an other letter saying that they have only 20 days left before any action is taken ( sent it in january). don't worry they only do that just to delay your claim. good luck with your claim.

[steven4064]

I've sent about 10 recorded delivery letters to banks, etc over the last couple of months and I think 4 of them have failed to show up on the Post Office Track and Trace web site. When I e-mailed them, in 3 cases they e-mailed me back with the delivery details but couldn't understand why they weren't on the website. The fourth they had to admit they had lost. Except that we got the statements from the bank, so they obviously did get it.

 

A bit disappointing really but it has not actually caused us a problem yet. Inte lastcase, the Post Office sent us a form to claim compensation.

[Guest NATTIE]

Just to add to it if the letter is sent ie Prelim or DPA nothing will show up to say it has been received if you contact general customer services.

[Jimmyboy]

Shirley, Thanks for that. Who are those people you said to call and what do they do?

 

I keep getting passed from pillar to post by their staff, the one who originally fobbed me off, stephen smith, spoke to me the other day and confirmed 'they still havent recieved' so i faxed it over to him for his attention.

 

Where does this leave me now though, i paid for it to get there, which it did, yet they're lieing?

 

Cheers everyone!

[sallysas]

'Cos I'm always broke I send everything with FREE 'Proof of Posting' (till I get to later court stages). It has happened in the past that the postman didn't get a signature, so that could explain why it cannot be tracked. If your cheque has been cashed that shows it was received. Sally;)

[shirleyc]

Hi Jimmyboy-Joyce Tudor was the lady who said they'd received my request(think only shows up that they received ur letter in her dept)+she gave me the other number to explain exactly what i needed.Mind you,i havent got all i asked for yet!I asked for all details of 2 accounts+only got 6 yrs statements from 1 of them-can feel another phone call coming on!!good luck shirl

[Guest NATTIE]

if it is SAR shirley is right if it is prelim or lba it is customer relations unit borehamwood.