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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello and help??


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Hi, im new to this malarky and wonder if anyone can offer me any advise, I have received my bank statements from the natwest and am unsure which charges I can reclaim. The charges are for,

 

1 insufficient funds when direct debits are called for

2 referral charges (what ever they are)

3 a charge per month for an agreed overdraught

4 there are then charges with no explanation, just the account number

5 there are charges which have been incured on a daily basis for everyday the account was overdrawn.

 

Also can the charges only be claimed for 6 years? I have read conflicting stories on this matter, any help will be greatly received (though probably not by the natwest!!!)

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you can't claim for no 3 but can for the rest, and it's worth trying for all the charges regardless of the 6 years limitation, and don't forget compund contractual interest!

Poppynurse :)

 

If my comments have been helpful please click my scales!!!!

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hi heywood,

you can claim back referral fee, misuse card, guaranteed payment fee, unaranged borowing fee, unpaid item, unpaid direct debit etc.. the charge apllied to you following an acoount number relate to an unarranged borrowing fee plus a service fee. i gather that you are with natwest and have an advantage gold account if so to reclaim this charge you will have to take out the service fee of the advantage gold account which came about 14 pounds .however, please read the FAQ section carefully as it explains how to do it properly and safely.

however, if you go as well for the coumponded interestbe prepared to argue your case very well as it is very difficult to claim it back to the bnank. to be honest i am not for the moment as it si too complicated to work out lol.

i hope this help . good luck with your claim .

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