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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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lordbadger V HALIFAX


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Hi, I have am in the process of trying to reclaim charges from a few banks and am at different stages with each. The banks are sending different replies and giving off different signals, so I woul like some advice please.

 

On Tuesday I sent the LBA for the claim which only totals £117. Today I got a phone call saying they would like to offer me £50 as a goodwill gesture. I said I would like to think about it and could they send it in writing which they agreed to do.

 

What is the best plan from here? Are they likely to dig their heels in if i reject the £50 or is it likely they will offer the full amount?

 

Any help would be appreciated

http://lordbadger v Abbey PAID IN FULL http://lordbadger v Halifax PAID IN FULL http://lordbadger v HSBC PAID IN FULL http://lordbadger v Nat West PAID IN FULL
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  • 1 month later...

Hi, we are a little further down the line now. I have submitted the MCOL and they have stated an intention to defend.

 

Today I received a letter which is as follows.

 

I understand you rejected our goodwill offer of 50.00

I would like to reiterate that the charges we apply do recover costs so we cannot agree to refund them all. However, in order to reach an amicable solution to your complaint, please can you call me on ........so we can discuss your concerns.

 

What's best to do here?

http://lordbadger v Abbey PAID IN FULL http://lordbadger v Halifax PAID IN FULL http://lordbadger v HSBC PAID IN FULL http://lordbadger v Nat West PAID IN FULL
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I received a phonecall regarding my claim and they offered me £500 out of the £761 I was claiming. They explained to me that the charges were lawful because of blah blah blah. I retaliated by saying that not according to all the media at the moment and the law they were actually UNlawful. They then offerd me the full refund. When you receive the offer in writing accept it as only as a partial refund and that you will be claiming the rest through the courts plus the interest and costs. Or you could give them a ring and do a bit of bartering.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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Well more developments. Yesterday I received a letter saying they would pay in full, interest, court fee and all and it would be in the account within five days. Just as I was about to reply saying I will only stop court procedings when the money was in my account I checked on line and it was already there! :D

 

Victory is mine!!!!

http://lordbadger v Abbey PAID IN FULL http://lordbadger v Halifax PAID IN FULL http://lordbadger v HSBC PAID IN FULL http://lordbadger v Nat West PAID IN FULL
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