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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A few weeks ago I was approached by the B.A.G to give my story so it could be used to highlight what people are going through and for it to be used for media releases etc.

 

I must admit that at first I was a little unsure, what would it entail? Would I be forced into saying things I didn’t want to say? The answer to that is a big fat NO WAY!! :) It’s the best thing I have done so far as I have had a lot of fun in doing it!

 

Basically my story in a nutshell is I am a single mum on benefit who set up a direct debit to pay off my credit card. The card company claimed money a week early so no funds in account, the bank immediately took a massive £35 charge the same day!! That’s when I found out about the B.A.G who have become my best mates! lol They recommended ringing the bank first and asking nicely for my money back, so I did and low and behold was given a 50% refund there and then! After that I followed the "step by step guide" and sent off my first letter, within 7 days the rest of the money was credited back to my account! HOORAY!

 

It was then that I was asked if I would be willing to talk to the media, I must stress that the B.A.G respected my anonimity and told me that NONE of my personal info would be given out, which it wasn’t at any point!

 

Then I had a call from the "You and Yours" programme for BBC Radio 4, and asked to take part in a radio interview! Again at first I was a bit nervous but thought Hey! Why not! Before the interview I had loads of help from the group, who explained what was likely to happen and that I didn’t have to do anything I didn’t want to, again they reminded me that I didn’t have to use any of my personal details.

 

So off I went last Friday to the BBC studio! They even sent a car to pick me up then wait to bring me home afterwards! How special did I feel??? lol As soon as I got there I was made to feel really comfortable (just like a celebrity!!) and got to have a look round the studio's and stuff. I must admit it was a great morning and I thoroughly enjoyed it. The lady that did the interview was great, she did everything she could to make sure I got everything in that I wanted to say, I even decided to let her use my name. The way I looked at it was "Im a real person with a real story so why not let people know that!" That was purely my choice though, at no time did anyone talk me into giving my real details out. So, there it is, within the space of a few weeks I've got my money back from the bank and had a great morning out being treated like a celebrity! Not bad for someone who knew NOTHING about this a little while ago!!!

 

Anyone interested in doing something similar to me can contact moderator Janet-M by Private Message so it can continue to be highlighted and let as many people know about the group! The more people that get to know about this site and get their money back the better ..

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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