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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ozone vs Lloyds TSB


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:-) hi folks, i am new to this site and just finding my way around.

i have just received a standard reply from Lloyds TSB refusing to refund my bank charges. next i will be sending them a LBA.

great site with lots of useful info

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Hi Ozone.

 

Just follow our well-tried and tested procedures.

Stick to your own timetable and don't let the bank bulldoze you into theirs.

 

Good luck.

Regards, Rooster.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

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  • 4 weeks later...

Have I acted to quickly?

Since my last post here I have given Lloyds tsb extra time to pay up. unfortunately a previous letter that should have been my lba did not include a full breakdown in of charges (my mistake) I then waited a further 14 days then sent in 7 day letter demanding all my charges plus interest this letter this was sent in with a full break down of charges. A total of 32 days had past since my prlim letter. Then the day after this 7 day letter was posted I received a part offer no ware near the amount that I am claiming back

The letter states this is a gesture of goodwill

What do I do now?

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Hi folks

After receiving a letter from Lloyds TSB offering me a gesture of good will payment this only amounts to a one third of the unlawful charges made against my account.

I immediately replied by post accepting this offer only on the clear understanding that the remainder will be pursued in the courts.

This morning to my surprise while checking my online banking this part offer has been credited to my account. Do I now still wait for the 7 days to expire before making my court claim?

Has anyone else had this experience?

Need some help with this one guys look forward to any response

:confused: :confused:

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