New Member

[colbee]

Hi everyone, please allow me to introduce myself. I learned about this site when I had a rant on moneysavingexpert.com about a tumble dryer I bought 12 months a fortnight ago that has gone kaput.

Lo and behold robbond55 had the same problem with the same model of appliance after 20 months and was reimbursed the repair cost.

So I've emailed the company and await a response; I've already had an acknowledgement.

Whoops! Have I posted this on the wrong forum? Should it be in General Consumer Issues? If so, please can someone move it. Thanks.

[ukaviator]

Hi Colbee

 

Are you going after your bank charges now? If you are have a good read.

Before you start please have a thorough read of the FAQs (there’s a Step by Step guide here too). You should print both of these out to refer to, so as to avoid having to ask basic questions later. Our aim is to make you aware of your rights as a consumer, enabling you to fight back against unlawful bank, credit and store card charges. In the website you will find information on how you could get your money back

 

Then look at other threads in your bank’s forum, so as you know what you can expect to happen. You can claim back your charges, and a few are trying for the payback of Early Redemption Charges on loans and Mortgages.

You need to spend 2 or 3 days gradually getting your head round everything. If you find a forum/thread/post of interest, save it in your Favourites, so as you can always find it easily.

 

There’s a lot to take in, but it’s time well spent and will ensure that you succeed in your claim without problems. Remember it’s not a race, don’t rush, just follow the guidelines one step at a time.

 

Take your time and have a good read around this site. Then come and join us in our forum. Here we can guide you every step of the way. Please remember, we are here to help you help your self.

 

When you feel confident that you understand the process and the various stages involved, start a new thread in your bank’s forum and post your progress and any questions there and you’ll get plenty of help.

If you any questions please do come to the forum and we will only be too happy to help you!

Please also understand that any advice that you receive is normally based on experience and expert advice should be sought if needed.

 

All the info to get you started is here:

http://www.consumeractiongroup.co.uk...se-read-these/

There are more links below to assist you get around the site.

 

Good luck

Ukaviator

 

[colbee]

Thanks ukaviator. No, I have no banking issues at this time and hopefully won't have any in the future; but never say never.