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    • Looking for a bit of assistance. I moved into a rented flat on 20th April 2024. I viewed it on the 14th April. Before I moved into the flat, the letting agency provided me with an offer sheet, in said offer sheet I made a number of requests and conditions related to me progressing with assuming the tenancy. These were: 1. A professional clean of the flat prior to move in date. 2. The hob, shower glass and bathroom cabinet be replaced prior to move in date. These were all planned actions by the landlord when I viewed it. I could see the boxes for the hob and other items in the flat. I prepared to move in on the 20th April but none of the work mentioned in the offer sheet had been completed. The standard of the clean was abysmal - mouldy food left in the fridge, nothing wiped down, bathroom mouldy etc. The hob, shower glass and bathroom cabinet were also not installed. I decided to not officially move into the flat as it was not in a condition as promised, my partner lives relatively close by so I lived with her initially. It was only on the 24th April that the hob, shower glass and bathroom cabinet were installed. The cleaners visited again 2 weeks after move in date (3rd April) and attempted another clean of the flat. Again, it was a poor job. I resorted to cleaning the flat myself. I have numerous pictures of the things I identified during my clean and have sent this all to the letting agency. Because of the issues faced, I asked the letting agency that the rent be reduced for the initial month. Exactly halved - to represent the 2 weeks that I was not living at the property. The landlord and letting agency have responded by saying that they will be willing to accept 1 weeks rent as a deduction but not 2. My question is, am I in a strong position to insist on the 2 weeks rent returned or have I been fortunate that they have even offered a weeks rent as a deduction? I would like to insist on the 2 weeks. I have paid the 2 weeks only as my rent collection date passed 2 days ago. Thank you for any assistance. Any further relevant details required let me know and I will provide.
    • clarks are just like the rest of 'em. couldn't careless, your advantage here is it's not legally your car, the finance co. should be bought into play . as i think BF eluded too , or has in other threads, if dealer/finance co. dont sort it between themselves FOC to you, another option is to get it fixed then bill both for it, if they refuse, then a court claim is very simple and cheap option to recoup your losses. see where it goes. just musing. dx
    • Thanks for that. Much appreciated. I would have assumed they would have had contacts to do such work as well. I think it's just the general rubbish attitude from Arnold Clark as the amount of times the General Manager of the place was rude or kept referring to "it would have to come out of my margin" to fix issues. Like it was my fault. Oh well - Won't be buying anything from them again.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Housing association installing CCTV in halls of our building - help and advice


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Hi

I dealt with CCTV for some years for a very large Housing Association.

They most likely wont just be installing this CCTV just in you building most likely other properties that the Housing Association own with be getting these installed as well.

The installation and the areas covered will be for security and to also protect the Housing Associations Property as remember it is your rents that pay for repairs for any damage etc caused.

The CCTV recording will only be viewable by staff within the Housing Association and the Police if the Police ask the Housing Association and that the staff will have taken that appropriate training and of courses for CCTV also the Housing Association will have to be registered with the Information Commissioners Office (ICO) as well.

These are not being installed to pry on the tenants is will be for security of the property/building only

Does the Housing Association have to tell you they are going to be installing these legally no but it would be better to inform the tenants and the reason why.

This does not stop you tenants within that building asking for a meeting with the Housing Manager to have the reason explained why the installation if this CCTV system is being installed and to air your views/concerns.

There are numerous regulation and legislation that the Housing Association will have to follow with the CCTV right down to signage, staff training on CCTV, Handling of CCTV Footage, Storage of CCTV Footage etc.

My own Housing Association at the time in one estate have over 100 CCTV Cameras covering every single area of that estate ( that's just one estate) from externally to internally within the buildings. Only trained CCTV Operators were allowed into the CCTV Room or the Police and the only other person allowed into that room was myself doing spot checks to get into that room was like Fort Knox it was that secure.

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  • 2 weeks later...

Hi

Just thought I would check in to see how this is going any update for us?

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

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Hi

Thanks for the update and that will be good news to yourself and others.

Hopefully they will now do a proper consultation with the residents on the CCTV which after the numerous complaints they should realise they should have done this in the first place.

Bear in mind what I mentioned in post#4.

Yes we were installing CCTV but before that there was numerous meetings throughout our Housing Association Estates with residents to explain why the CCTV was going to be installed with Q&A sessions numerous residents meetings all over a year before a main major Consultation with all residents took place to vote on the CCTV the outcome of that Consultation at the end was a majority of residents saying Yes to the CCTV.

Even after we installed the CCTV we still had numerous residents meeting showed them around the Control Room for the CCTV and how it operates, who has access, what happens with the CCTV for Legal purposes etc. The residents didn't realise how beneficial it was also for medical emergencies until CCTV on a few occasions watched a resident have an accident where the CCTV operator called the Police & ambulance service where without that CCTV that resident could have been lying there for hours getting worse before someone noticed them.

So if it done right by a Housing Association and explained properly to residents the above is what happens.

Sadly your Housing Association seems to have got it all wrong in it's approach with the CCTV as you need to get the residents on side by doing what I have mentioned above but your lot have just went heavy handed were installing it so what ops now the residents are complaining best put it on hold.

One important thing to bear in mind also is it is the Tenants/Residents Rents that are paying for this CCTV/Equipment, staff training, control room etc. it all comes out of your rents.

Make sure and push them for residents meeting on this CCTV and a proper Consultation

 

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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