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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Andy Long PreUsed Motors


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Posted (edited)

Hi, 

After coming across a thread titled Andy Long GA motors, I could really relate to the owner and others that had commented. 

So, in August 2023 after finding a Peugeot on Auto trader we went to have a look, took it for a test drive and purchased the car. We opted to have it delivered the following day and told that we would get a proper full receipt and 6 month warranty delivered with the car.

4 days after having the car delivered I had an oil pressure issue with the car. I contacted Andy who said he would fix it. I had the cat towed back to his house/garage for it to take him 2 weeks to supposedly change the sensor. In this time I have asked via phone and text multiple times for the receipt and warranty to which I never. 

After the issues with the car continued, I took it to my own trusted mechanic which he confirmed the sensor hadn't been changed.

To present day, the car packed in on xmas eve with what I suspect is now a failing head gasket. So, like many others I am now put if pocket and without a car.

Edited by laundrymum
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  • laundrymum changed the title to Andy Long PreUsed Motors

 

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@Lancashirelass76 was kind enough in the thread that you first posted on to say that I was the best person to give advice on this.

I'm really not sure that that is correct. We do our best but frankly this one is especially difficult. Lancashirelass76 had a result because she was tenacious/persistent.
I have posted a link to her thread above and I suggest that that is probably one of the first places to start to understand how she succeeded.
Also, I understand that this person – "Andy Long" in fact passes under various different names.

It will be helpful to have all these kinds of details.

We really need details of names, addresses, et cetera used by this person.

It would also help if you gave is more details about the car, the price that you paid, and have you had an estimate for repairs?

It seems that no doubt this person – "Andy Long" is a thief. Many people think that the authorities such as the please, or trading standards or even citizens advice are going to help them – but I'm afraid that people are very disappointed.

There is absolute no organisation that will deal with this kind of thing. It is actually the role of the police that they are under resourced and they won't deal with this unless it happens to be the chief inspector's daughter.
If that happened, then they will be round their mob handed. But as it's only little You, or little Me – you will find it very difficult to get anybody to take any interest in your problem.

It's a real scandal

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