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      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • A2Dominion - Housing Association property flooding - damning ombudsman report

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      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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We had an non visible leak for 14 months but Yorkshire Water didn't inform us..

yorkshire_lufc
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yorkshire_lufc

yorkshire_lufc

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Hello all,

We have had a non visible leak for the past 14 months in our toilet but Yorkshire Water only informed us last month.

The plumber who fixed it advised that it should have been flagged up before now, since they read meters usually twice a year, and we should seek additional compensation from Yorkshire Water.

Is this true? If so, how should we proceed claiming this.

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BankFodder

BankFodder

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What damage has the leak caused? What is the value of the damage?

I know that they are meant to read their meters but have they actually done so?

Are the meters in a place which would ordinarily be visible to you?

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yorkshire_lufc

yorkshire_lufc

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Hi BankFodder,

Thanks for the response.

No damage. We just incurred the additional water usage charges and the cost of repair. It was a couple of hundred pounds but wasn't clear from the plumber whether the cost would have been less if identified earlier.

Yes, they checked the meter twice.

No, we cannot see the meter.

 

Edited by yorkshire_lufc
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BankFodder

BankFodder

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Okay so you got to establish that they would have seen the problem and that they had a duty to flag it up to you.

It may be practice for them to do so but I think you would have to find something in writing and you may have your work cut out.

Have you any idea what was the cause of the leak?

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yorkshire_lufc

yorkshire_lufc

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The issue was with our toilet. Water was running very slowly at all times. It wasn't visible to the eye, only after the plumber said to put toilet paper around the rim of the toilet and it was immediately wet.

Do you think it's worth pursuing with Yorkshire Water?

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yorkshire_lufc

yorkshire_lufc

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Hi Ethel,

It's more the fact that it has been a problem for 14 months and hasn't been flagged before now, which I believe is the reason the plumber suggested it.

I'm not sure what additional details would be useful as I don't know this part of law well. Is there anything in particular you'd like to know?

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Ethel Street

Ethel Street

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I wasn't thinking about the law so much as why you think Yorkshire Water might have a responsibility for knowing you had a small leak. Reredaing your thread I see that it was something  YW informed youabout  last month.  Did they actually tell you specifically that your toilet had a leak? How would they know that? What did they actually say?

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yorkshire_lufc

yorkshire_lufc

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Hi Ethel,

They said we had had an unexpected increase in our water usage since September of last year, that they suspected it was due to a leak and told us to get a plumber in to investigate further.

It might be that there is no cause for compensation here, it was just the plumber suggested it and found this forum as a good place to understand if we had a case here.

Edited by yorkshire_lufc
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Ethel Street

Ethel Street

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Ok, I understand. Let's see what more knowledgeable colleagues here think, it's not something I've been involved with before, although my first thought is that YW have no legal duty to tell you that might have a leak if you have never asked them to investigate the reason for increased water usage. And if they have no legal duty then you wouldn't have the right to get them to pay any of your increased costs. I can't envisage any circumstance where they would be responsible for paying your plumber's bill. Toilet fittings wear out and need replacing from time to time; it's a home maintenance cost.

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BankFodder

BankFodder

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I tend to agree with my site team colleague – unless you can find something in writing on their website – or else on the regulators website which suggests that in addition to reading the meter there will be some kind of visual inspection and report back on the condition of it.

I think there is very little chance that you will find something

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