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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Changed flight to 26 hour lay-over 3 days before return flight - LATAM


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I booked my tickets through an travel agency from Santiago, Chile to London, UK, via Madrid. Flights are are operated by a mixture of Iberia, BA and Latam, but the agency bought the tickets via Latam.

I am currently on my holiday in London and I've just found out 3 days prior to boarding the return flight from London to Santiago, that my connecting flight in Madrid (to Santiago) has been changed from a 2 hour layover to a 26 hour layover, which I think is ridiculous.

Surely this must be unreasonable?  Is there anything at all I can do?  Do I have any rights in this case?  They could at least provide me with a hotel or similar?  Or perhaps a different route home from London?

Thanks in anticipation of any help or guidance that anyone can give.

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Hi, thanks for getting back to me.

I'm not clear about this.  I used the Flight Network website, which seems to be registered as Gotogate International AB, in Sweden.  I paid using a Visa Debit card in Chilean Pesos.  Does this help?

How else would I find out which jurisdiction is responsible for my ticket purchase?

I spoke with FlightNetwork and they said that the airline cancelled the flight and they the airline provided an alternative flight (23h49m later or 25h30m total wait time), and that this was a "valid" situation and that if I wanted a different flight, I would need to pay the difference.  Surely this can't be the case?  I'm arriving the next day at my destination as well as being 25 hours in Madrid airport.

Again, many thanks for any help you can give.

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Thanks everyone for your replies.  It got sorted in the end.  I'm not entirely sure how I resolved it ultimately. Nobody will tell me.

I called Latam again who insisted they couldn't do anything and Iberia had to do it.  I then called Iberia who said Latam were responsible and they left a message in booking system apparently.  And then after 40mins with Latam, they finally relented and changed the flight.

It was all very unsatisfactory customer service, but just glad to have gotten it sorted.

Thanks again everyone for giving me confidence to be bold with them.

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