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    • I have a similar issue, I was caught shoplifting in M&S last fortnight (which I'm ashamed of) and I received a letter from DWF with the £125 fine and the price of the goods. I've paid the money. The police were not called, but a police letter was sent to a presumed suspect. Will this letter affect the options I choose when applying for a visa (I checked many posts and found no one who has received a similar letter). Is it all over after paying the money? I'm so anxious about it all!
    • I used to go to the Sainsbury's in the Cromwell Road London and my wife used to get PCNs there. I just spoke to a manage onsite and they were good enough to get them cancelled. If you take in the PCN , they photograph it and that is the end of it. Which is what should happen with major companies when their customers are ripped off by the rogues. Are you listening Mcdonalds and Starbucks?
    • I was caught shoplifting in M&S last fortnight (something I'm ashamed of) and I received a letter from DWF containing a fine of £125 and the price of the goods. I've paid the money. The police were not called, but a new police letter was received with a presumed suspect. Will this letter affect the options I choose when applying for a visa? Is it all over after paying the money? I'm so anxious about it all!
    • well you could begin by laughing. the idiots at Europarks have had two attempts at sending you a compliant Notice to Hirer and have failed both times.🤣 For the second time they have quoted 28 days to respond but the protection of Freedoms Act 2012 Schedule 4 Section 14 [2][b]requires 21 days notice. They keep asking who was driving which is irrelevant, only the hirer is liable which is why the notice is to the hirer which seems way over their heads. They should have sent you a copy of  the original PCN , your hire agreement and confirmation that you are responsible for motoring offences at the same time, which I assume they didn't do once again. You have more chance of being made a Dame of the British Empire than losing against these numbskulls. Just relax and ignore anything else they send you. I doubt they will send a letter of Claim but if they do let us know straight away so we can have a laugh and send them a snotty letter.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Getting the runaround by Currys? - got two issues sort by Executive Resolution Team


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Hi Smegup,

Getting the runaround trying to get a refund for an order Currys cancelled - Currys/PCWorld/Dixons - Consumer Action Group

 

I have had a couple of issues this year with Currys, one of which was getting them to follow through on a partial refund their delivery driver/installer promised me for a dishwasher I bought which had some minor cosmetic damage.

 

Similarly to you, phonecalls and social media contact was completely hopeless and full of false promises! However, I did find success in the end with a seemingly rare e-mail address for Currys "Executive Resolution Team".

 

To my surprise, they sorted out what was promised to me plus some extra cash!

 

As you are waiting until January anyway to submit the letter of claim, I suppose it cannot hurt to e-mail this team and see what happens? If they do end up resolving it for you, don't just leave it there - be sure to encourage them to compensate you accordingly. Ideally in the form of a gesture of goodwill BACS payment! I've had two of these from them this year for separate issues.

 

The e-mail address is: [email protected]

 

Please bear in mind that they did take two weeks to respond to my e-mail. I kept chasing them every 3-5 days for a response by replying to the latest e-mail within the thread, making it longer and longer each time. 

 

When I eventually did get a response though, it was sorted straight away. They arranged their accounts team to call me, paid what was promised; with some extra on top as a goodwill gesture.

 

Best of luck!

Edited by dx100uk
own thread created as this is important info - dx
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