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    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Have I ruined my life


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Hi, I would first of all like to thank anyone who replies in advance for their help, and also apologise you have to deal with me and my stupidity. Also I want to abstain from posting any identifiers just in case, so sorry if this is confusing.

 

So over a month ago now, my 2 friends and I (all 17) were caught by a major retailer (the cheap one) for shoplifting. Earlier that day, we had gone into that same store that caught us but a different branch and I had taken a £6 top; I have no idea why I did it, I didn't need it and wasn't planning to but my friends who had taken things rushed me to leave the store and so as it was in my hand and we were near the exit I just did it. We then travelled and ended up at the cheap makeup retailer (you can guess which one) and my friend took two items for me, but as I knew we were being looked at and I also felt bad, I bought expensive items myself. We then left the store seemingly not in trouble and went to the next store where we got caught. Notably my friend and I both took nothing from this store as we didn't want to and were being followed around, but when we were leaving we were stopped as our other friend had taken stuff, although we didn't know as we thought she dropped everything. 

 

In the holding room they found the £6 item on me and accused me of taking it from their store, so I explained it wasn't from this specific store but the earlier store; they also found the items my friends had got from the previous branch on them. Additionally, they found the two makeup items on me, as my friend who took the items had given them to me once we left the store. And also they found makeup items on my friends.  So we gave our  details but didn't receive a ban.

 

Fast forward we got the fine from you know who (don't want to mention their name in case they troll these messages), and my friend and I paid against the advice of all these forums, but the one who actually took from the store that caught us didn't. The thing is, we paid as the branch that caught us used to be our previous employer (it had been around two months since I quit from there when this all happened, and I hadn't worked in the branch this happened in) and we were scared.

 

I was never silly enough to take proper items from my employer, and I never wanted to as until a couple moths before the incident, I had never been this type of person; but I had taken loose hairbands that were meant to be in packs but were absent of a pack, from my store, as well as loose scrunchies that were parts of packs of three but were missing the other two and had no tags but were just hanging on the end of the rail. I was told by other employees that these wouldn't be sold anyway and just disposed of, so I took them, but I don't know if this is true. I probably took around 10 loose scrunchies which would amount to £8 maybe. Also once I had found three tagless bandannas on the floor and had taken them.

 

At the time it didn't seem like a big deal but now thinking about it, that was still stealing whether in unsellable condition or not. My other friend who payed the fine and also worked at the store used to take eyelashes and small jewellery, but apparently she did it where no cameras were.

 

When I quit the store, I was in a terrible place and this is when I  made the friends who encouraged me to take things. I have depression and anxiety and so I just wanted to have friends really badly and since literally everyone at our school does it, I got into my head that cameras don't work and if you're not stupid about it nothing will happen. So I took items from quite a few retailers who use the same fine company, but it was never a frequent thing until a couple weeks before the incident, where I took more frequently and in larger quantities. I was in the worst headspace of my life at this time.

 

The irony is I was getting better and thinking of stopping just the day before this happened, and I really only took the stuff on the day out of peer pressure; I didn't want the two makeup items or the top. Now I am definitely in the worst place I've ever been as I'm so scared and I can't function. I fully acknowledge what I did was wrong, and out of immense guilt I have since returned all the items I could to the stores undetected (I never use or wear any items I take as I mostly do it socially and not cause I want anything, and I just feel bad about it retrospectively, but in the moment its a rush and a desire to be accepted I guess). Anyway yes I am horrible and it is my fault, but my main concern is that the fine company or the retailer that caught me, my previous employer, may have circulated my info or searched me up and found out I used to work in the companys other branch, and started to investigate me and look at past cctv.

 

If so they will see me take the headbands! Would this be cause to contact the police for misconduct or breach of trust, even though I've left and the amount is small? How likely is this; I know people say they won't search though hours of footage for no reward but my contracted hour were the minimum on one day a week so it wouldn't be as much effort as a full time employee?

 

Also is there possibly a system in place that has tracked my face in all these stores and collated my data and various incidents on me? If this was the case then the police would have more than enough to convict me and id get a record which I know I could never come back from as I can barely look at myself in the mirror now. Also if this system did exist or I was investigated, my employer could see that I took more valuable items (never expensive though) from other branches, and contact the police for those as well!!

 

I don't know I'm honestly so terrified right now and I've never hated myself more. I didn't realise how deep I was in the rabbit hole till after, and I take complete responsibility. As I'm in my last year of school and exams are so close its just horrible cause all I do now is cry and have panic attacks; I can't revise and it been over a month now; I just want to know the chance I will get in trouble. I payed the fine but will that decrease the likelihood of any other retail companies taking further action for retrospective crimes? I can't receive a caution or go to court as id be disowned and I will soon have to be a caregiver in my house and I need to be able to provide for my family.

 

Im rambling but I can't sleep, someone please help and be brutally honest. No one can make me feel worse than I do right now, but I will never do anything bad again.

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Hello,

 

Firstly, thank you guys so much for taking the time to answer so quickly, and also sorry DX for the bad grammar haha.

 

With regards to what DX said about the retailer seeing none of the money I paid, I read on other forums that 40% goes to rl.p while 60% goes to the retailer; is this not true then? Of course it doesn’t affect me now as I’ve already given my money to them, but I’m just curious as rl.p states that they collect the money for the retailer.

 

Also @LPG, it isn’t harsh at all. Although it has caused me a lot of mental suffering, I am also glad it happened as you are right; even if I had stopped, as soon as I re-entered a vulnerable state I would have most likely regressed and  the situation could have escalated. I still question if I am actually not going to be affected by this in terms of the police and stuff, but I am sure I definitely would have if this didn’t happen. It was an important lesson that I understand I needed to learn.

 

Haha I’m clearly not that intelligent if I let myself get into this situation in the first place, but thank you. Also thank you for the advice, I am definitely going to be more cautious about who I surround myself with and the decisions I make from now on. I have already distanced myself from my ’friends’ and am looking at getting new professional help to help me deal with my emotions.

 

I will try and put this behind me and I hope no one from the store or any other remembers me. I did go back to the store a couple times though, first to apologise and after to talk to the security guard who dealt with us (silly I know, but he said he would try and not send my information as I was clearly remorseful and didn’t take from that store, and I also was just going insane with worry and wanted more information on what was going to happen).

 

I hope I didn’t seem suspicious for coming back so many times and I’ll probably never go in that store or any other branches again, out of respect and fear. Anyway I’m going off track but I really appreciate your help and the caring non judgemental environment of this forum; for the first time I don’t feel as anxious. I will focus on my studies now and lead a good life. Again I’m really grateful for the information given!

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I would do that but I’m worried they will start contacting me again. 

I don’t want them to contact the retailer and spark an investigation because I paid then unpaid, and especially since it’s not like this was a first time incident.

 

I feel like if anyone was unlucky enough to be taken to court it would be me, so I don’t know if I want to test my luck.

And although I used the last of my savings, I’m content knowing no more action is likely to come my way.

Thank you for trying to help though x

 

I read on the tk thread that when an incident happens the store burns it to dvd (I’m not sure how accurate that is now as it was a long time ago that the post was made), if this is true then if by chance security workers reviewed footage on days when I or the people I used to hang out with took things,

 

would they burn this down as an incident to use against us if we were caught at a later date in their store?

Or would they deem it necessary to hold the footage for longer?

Or as we weren’t caught would nothing be allowed to happen?

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  • 2 weeks later...

Hi, I apologise for coming back but I'm really worried about everything again, and I wanted to ask if you guys are sure that nothing will happen in the future (of course Im aware you can only give your best advice and information but nothing is completely definite). 

 

I know from all the threads you guys reassure everyone that the prevention company can't do anything so its stupid to ask again.

 

However after I quit from the previous employer that this happened in the branch of, I got a temp job for the holidays, at a popular supermarket chain; around two weeks ago they contacted and asked me if I would be open to coming back as they need more people due to the virus, and they said they'd put my name in and never got back to me.

 

On Friday I texted the person who asked and they haven't replied

I'm worried maybe they did a check on me again and something came up they decided no to contact me.

 

Alternatively I could just be overthinking and they could have just decided as I'm a minor, they shouldn't have me in during this time. I can't help but think they know though.

 

I just want to ask is there any way that the prevention company could have shared my details with authorities or it could come up on a system because I got caught by my previous employer? That would mean when I got the temp job my record was clean but now its not so the supermarket and anything I apply for now will see my worst mistake.

 

I just keep thinking maybe the govenment or someone keeps a database more in depth than a record where every wrongdoing someone has done that was caught is recorded; of course that's silly because why would they give that to shops, but I don't know I can't stop feeling like this is going to show up when I apply for jobs and especially apprenticeships. If there was a database I'm sure no one would tell me haha but am I right to think this could come up somewhere or am I reaching? I know in terms of Circo, the partner company of you know who, I could come up if a company asks for a civil recovery check, but apparently not many sign up to it?

 

I am doing better but its just waves of anxiety surrounding the whole situation. Now that I'm thinking about my future again Im scared; I want to go into a creative industry that is very competitive, so I'm applying to apprenticeships as its the best way in but one bad thing on my transcript will disadvantage me a lot.

 

Sorry again for bothering you guys, I know everyone is going through stuff right now and all my worries are my fault so I just have to deal with the consequences; I just want to know the possibility that there are some because Im not like others who just got caught in random stores and I feel like that is something they would make a check for.

 

Not sure if that made any sense and sorry its so long😅 

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Sorry I didn't see the extra bit

Did she get hers by text or something else? Mine had the hours they wanted and my store so I thought it was personal.

Mass mailing would make sense though, but as they replied the first time I texted back and then after saying they would put me forward then didn't that's what worried me.

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They got back to me a couple days ago and it seems everything is okay. I just overthink too much. I really appreciate the help all of you have given

 

I hope everyone is safe and well😀

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