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    • Makers of insect-based animal feed hope to be able to compete with soybeans on price.View the full article
    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
    • well post it here as a text in a the msg reply half of it is blanked out. dx  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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purchased a car consumer rights act 2015


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Hello, 

 

I purchased a car from a trader, within a week the clutch had failed and possible porus head,

 

I believe under the consumer rights act 2015, the trader must, refund, replace or repair, as my issues are quite mayor repairs

 

will i be able to claim this back,

the trader is not responding to my calls,

and it will cost me over £2000 to repair at my local garage.

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Hello

 

i brought the car on the 11/11/2019,

by the 17/11/2019 the clutch was slipping and the exhust was blowing out white smoke the car is a diesel turbo,

 

I had my daughter with me so i stopped by a local garage formula one auto centre, the checked the car out and told me the dual mass flywheel was due to go and it would need replacing,

 

I contacted the trader immediatly on the 17th,

he responded to me on the 18th where he came to my home address to inspect the car,

he told me there was nothing wrong with it and the garage was trying to con me into them making money,

 

after this i was not satisfied

i took it to two more garages that are close to my home address,

 

one garage said the dual mass flywheel was about to go and the smoke could be a dpf clean,

the second garage gave me the same result that the dual mass flywheel was gone and the smoke could the dpf or turbo due to go,

 

I then messaged the trader to tell him this has been verfied by 3 seperate garages but he chose to ignore me

 

I have now paid £1000 for a new clutch, rear toe adjustment and ball joint right and left.

 

I wish to recover this amount from the trader as a repair because of my health i need to be able to drive, and i really dont have the energy or funds to get back out there to find another car.

 

the garage has confirmed that theres a coolant leak and possible porus head, what means this is a further £1000+ job what needs doing but they said i can drive it for now.

 

I believe my 31 days from purchase will be the 10/12/2019

 

I have contacted him again today telling him that under the consumer rights act 2015 I have the rights by law to request a refund, repair, or replacement,

 

I told him i wish to request a repair, he laughed at me and told me to go to court.

 

I have prepared this letter if anyone can help me make it more professional?

im not very good with letters, this has been ofcourse edited for public

Quote

 

my name

address

 

his name

address

 

22 November 2019

Dear his name,

 

 RE:Complaint about faulty goods

 

I now find the goods have the following fault:   Dual Mass Flywheel and Clutch with possible porus head.

Involved in this matter, are the following professional mechanics involved,

Garage One
Formula One Autocentres, Oxpens Rd, Oxford OX1 1RX,
01865 792799.

 

Garage Two
Unit 1, Oxford Trade Centre, Watlington Rd, Oxford OX4 6NF,
01865 776557

 

Garage Three
Giles Service Centre Ltd
6 Ashville Way, Oxford OX4 6TU,
01865 716888.

 

After purchasing a seat Leon OV57  on the 11/11/2019,

On the 17/11/2019 I reported to you that my clutch was slipping and that I had taking the seat Leon OV57  to a near by "garage one".

 

On Monday 18/11/2019 you responded to my text message and come to my home address to inspect the Seat Leon OV57 at 12:30PM, Where you stated there was nothing wrong with the clutch even though I explained to you that I had taken the Seat Leon to "Garage One".

 

After your inspection I was not satisfied and I then drove the Seat Leon to "Garage Two", Who carried out necessary checks to the Seat Leon OV57, After these checks was done "Garage Two" stated the same result as "Garage One"

 

I then went to a different garage down the road "Garage Three" who done all necessary checks and the same result come back as " Garage One" and "Garage Two" has diagnosed with the Seat Leon OV57, the problem with the vehicle is the dual mass flywheel and clutch.

 

Under the consumer rights act 2015, I have the right upto 31 days from the day of purchase to ask for a refund, repair or replacement

 

the cost of this repair is £1000 and I seek to recover this repair cost from you as a Trader.

 

I therefore give you 14 days to repay this cost, otherwise I will have no other choice to contact my solicitor, , and apply to a small claims court..

 

Under the Consumer Rights Act 2015 goods you supply must be fit for purpose.

As there was a problem with the goods when I bought them, I request that you repair the goods at no cost to me.

 

I have enclosed receipt of cost for repairs. In support of my claim.

 

Please respond within 14 days of receiving this letter.

 

Yours sincerely

 

 

receipt.pdf

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Hello,

 

I have not fully paid for the repairs, I told the garage what had happened and they done a 4 month payment scheme for me due to my health and disability I also have learning disabilitys. I have to pay £250 every month starting with a payment of £250 on the 21/11/2019.

 

I paid £1950 for a black seat leon 2007 and the millage is 128379.

 

I have been battleing in family court for the past 7 years I can definatly handle court, I have been trying to source a no win no fee solicitor Ive read some that take 25% of the compansation

 

the dealers name is

 

Edalmo Graciano

105 church cowley road

oxford

OX4 3JR

 

07934042128

 

[email protected]

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  • 3 weeks later...

Hello,

Some might remember me I put up a post about buying a seat leon,

 

Anyway it has caused me hell!!

 

So I had a new dual mass flywheel and clutch fitted by

 

Formula one auto center 

 

A couple of days later my clutch is slipping and making noises and smells, so I took it back to the garage and they have offered repair it free of charge under Warranty,

 

I have told them I had trouble getting the car into them for the whole day the first time they fixed it and I need my car,

 

I have asked them to provide a courtesy car but they refuse to provide it.

 

Under consumer rights act 2015 

 

Page 23

 

paragraph 2

 

(A) do so within a reasonable time and without significant inconvenience to the consumer and, 
 
(B) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials and postage)
 
They must cover the cost of this?
 
Thanks again
 

 

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I need it to pick up my son who dosnt live with me and I also need it to get to work after I have my 1 year old every day from 7am till 11, then I work part time voluntary 

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