CP+ ANPR PCN - overstay+Wrong reg entered - WHITELEY SHOPPING CENTRE***Withdrawn***

[Beach Boy]

Back in November I went to Whiteley Shopping centre with my wife and 2 friends.  We were there to eat, shop and go to the cinema.  You are allowed 4 hours free parking and are also allowed to top this up to 6 hours for the cost of £2.  I purchased the additional 2 hours by putting my registration into the machine, putting in the £2 (supplied by my friend) and then received a very small receipt which I put in my pocket.

 

We went off, did everything and came home.

 

Two weeks later I received a PCN from CP Plus saying that I had overstayed the allotted free parking duration but did not state by how much.  There were two photographs showing my car entering and leaving with a time of 6 hours and 3 mins.  So to me I was 3 mins over my time.  The charge was £100 but if I paid within 14 days it would be £50.  I appealed to them straight away saying I had paid to extend my free stay and unfortunately the small receipt I got from the machine had long gone.  I asked them to interrogate the machine and to provide me a list of what cars paid around the time.  They ignored this and I received no reply.

 

I then went via POPLA to appeal my case.  It seems that this did weight my appeal but when asked to provide a list of cars that paid from a certain machine they sent one from a different one as my car registration was not on there.  I then re-appealed to POPLA explaining the mistake but then my appeal was rejected and was told I had 28 days to pay.  That was on March 5th.

 

I rang CP Plus and explained the problem and tried to get something from them but the girl on the other end of the phone failed to understand in simplr terms what I was asking so said to send an email.  I did this and waiting 3 weeks for a response.  I then resent another email a week ago but no reply again.

 

As I write this I have just over 24 hours to 'pay'.  I still want that information from that parking machine as I know I was right.  How can I force them to provide this information?  Just for my piece of mind at the end of the day even if I do give in and pay.

 

Thanks

 

[Beach Boy]

Thanks

 

That's what I said but as I have no proof that I bought a ticket they default to the 'read the signs in the car park......entering a contract...agree to terms and conditions'

 

I need the data from the car park machine to validate my case.  Either the machine did not link to the cameras or I made a spelling error when typing it in.

 

 

[Beach Boy]

Thanks for the advice so far everyone.  I'll post up the info as requested asap.

 

[Beach Boy]

Here are a copy of both the first and second letters from CP Plus and also the location of the machine and a close up photo.  Ironically the machine was faulty at the time.

cp plus letters.pdf Whiteley Car Park Machines.pdf

[Beach Boy]

Got another nice letter from them yesterday, they really are keen. It's now £140.

cp plus letter no 3.pdf

[Beach Boy]

As they have been 'reluctant' to provide me with proof from their car park machine that I did not enter my registration I have now asked officially by letter quoting the 'subject access request' from CP Plus to what data they are holding on me.

[Beach Boy]

I have just been given the full access via a SAR to the POPLA appeal. 

CP Plus has provided a print from 'a' parking payment machine' in the same car park but my registration is not on there and nothing even close to mine. Whether the two machines share the same data is the question I have raised but have had no reply.

 

So the only hard evidence I have of actually buying a ticket a my word, my friend's testimony who provided payment and witnessed me getting the receipt (now lost) and both our wives who saw us stood by the machine but did not witness anything else.

I now await the SAR from CP Plus and hopefully data from the right machine.

 

[Beach Boy]

Well I had a nice reply from CP Plus and as ericsbrother said they won't give anything away. (see attached)

 

Going by their initial report to the POPLA appeal, the evidence did not show my registration off their machine or anything even close and this is what they would show if it went to court.

 

I cannot prove that I did what I did so I either back down and pay under protest or wait for them to take it farther and stress over it.

 

Thanks for all your advice so far, it was much appreciated

cp PLUS REPLY SAR.pdf

[Beach Boy]

Am pleased to say that after sending several emails to the shops and also the Whiteley Shopping Centre management they managed to get the PCN dropped after all this time. So it proves that they can withdraw the PCN at any time so don't give in.

 

Thanks for all he posts and advice.