Future comms! joseph Stickler

[Louie2015]

Joined future comms in 2016 and at the start they were great.

Paid my final bills off from EE and the deal they gave us was the best around! 

 

Then 2017 I had a call to ask if I wanted to lower my tariff which I did but didn’t realise it would renew for another 3 year contract.

 

Then in 2018 due to my wife’s phone being knackered I asked them what deals they had in order to get my wife a new phone. I explained that I didn’t have my own business etc but they stated this didn’t matter it would just be a renewal.

 

The new contract they offered came with a £28 manual discount each month and this is where my experience with this company started to go wrong.

 

I haven’t received this discount at all since November 2018. 

They put the discount in writing because I asked it to be, then I have also had a further email in writing stating I should have this discount.

 

Then I complained to plan and they also put this in writing.

I have given up trying to speak to anyone over the phone as it’s just a waste of time really

 

. I have requested a copy of my phone call where they stated in the contract agreement I would get this discount (again I made sure she stated it)

 

. I still haven’t received this copy of the call yet and to be honest I don’t think I will. Well not until I actually get the ICO involved and they request it to be given to me which I am I the process of doing. 

 

Oh and also to add they have given me numerous excuses why this money hasn’t been paid, such as “the accountant has changed” “it will be paid in the first week of every month” “no actually the 18th” “we don’t have your bank account details” the list goes on. I have now given them my account details 3 times and still no joy. 

 

I think the only way forward now would be CISAS or small claims court. I wouldn’t recommend them to anyone. I even have a friend of mine who is with them and he is even worse off than me.

 

update from the above also is that I complained to plan.com as stated and now they have come back to me and stated that:

 

My colleague was with Future Comms at the end of last week looking to resolve any customer issues, I believe this payment will be made for you on 28th March. 

Kind regards

 

we will see........

[Louie2015]

Hey all 

 

Thank you for the advice again with work and being on holiday I am in the process of sending the SAR this weekend. 

 

Just an an update though, I complained to plan as stated and they have stated that I will be paid the discount by FC on the 28th March. Then I sent an email and asked for an update from them to see if they heard anything further. They stated as far as they are aware it has been agreed that I will be paid on the 28th. 

 

Well low low and behold I get a phone call out of the blue from FC today stating that the director has signed off my payment and it will be paid on the 28th April!! I could of burst out laughing! I stated what plan said above and they would like me to forward them the email so they can see if they can speed this up. 

 

Yeah ok then 

[Louie2015]

Just an update all, 

 

I have now been paid 90% of what I was owed. I complained to plan.com and put pressure on them to sort it out with FC. They took it right up until the last day of the eighth week and to be fair didn’t pay when they said they would. Next day I got on to plan about it and stated I would be in touch with ofcom and like magic I had money in my account. 

 

When I rang FC on the day they were meant to pay they stated they hadn’t got my bank details although I had gave them over 3 times previous. 

 

I am still owed some money albeit not a huge amount but plan are aware of this. I have stated that if this occurs again then court action will be the only way forward for me which I have been prepared to do. 

 

In relation to the recording of the phone call I requested which has been ignored. I have complained to the ICO and plan about this as they are clearly denying me a copy of my personal information. 

[Louie2015]

Another update 

 

I have now received another email from plan.com stating that they are in touch with FC over my SAR and small amount of money that is still owed. 

 

Then i receive 2 emails this afternoon with copies of my recordings from FC and an email with the confirmation of payment (the one they already have paid me) 

 

plan then sent me an email to say I should have received this and also FC stated they would pay the final last amount of the discount I was owed today. (They paid 90% just calculated it wrong)  I haven’t received the final part of my owed money yet so I have stated to plan until this is receive my complaint will remain open as they wanted to close it. 

 

I will update when I hear anything more