Joined future comms in 2016 and at the start they were great.
Paid my final bills off from EE and the deal they gave us was the best around!
Then 2017 I had a call to ask if I wanted to lower my tariff which I did but didn’t realise it would renew for another 3 year contract.
Then in 2018 due to my wife’s phone being knackered I asked them what deals they had in order to get my wife a new phone. I explained that I didn’t have my own business etc but they stated this didn’t matter it would just be a renewal.
The new contract they offered came with a £28 manual discount each month and this is where my experience with this company started to go wrong.
I haven’t received this discount at all since November 2018.
They put the discount in writing because I asked it to be, then I have also had a further email in writing stating I should have this discount.
Then I complained to plan and they also put this in writing.
I have given up trying to speak to anyone over the phone as it’s just a waste of time really
. I have requested a copy of my phone call where they stated in the contract agreement I would get this discount (again I made sure she stated it)
. I still haven’t received this copy of the call yet and to be honest I don’t think I will. Well not until I actually get the ICO involved and they request it to be given to me which I am I the process of doing.
Oh and also to add they have given me numerous excuses why this money hasn’t been paid, such as “the accountant has changed” “it will be paid in the first week of every month” “no actually the 18th” “we don’t have your bank account details” the list goes on. I have now given them my account details 3 times and still no joy.
I think the only way forward now would be CISAS or small claims court. I wouldn’t recommend them to anyone. I even have a friend of mine who is with them and he is even worse off than me.
update from the above also is that I complained to plan.com as stated and now they have come back to me and stated that:
My colleague was with Future Comms at the end of last week looking to resolve any customer issues, I believe this payment will be made for you on 28th March. Kind regards
we will see........