This is a bit of a lengthy one but I’ll summerise best as possible.
THIS IS HOW THE PHONECALL WENT
I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker)
I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded.
Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
so far so good.....
i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
so far so good....
we then proceeded to confirm the termination fee with Vodafone, and signed a virtual contact ( I think )
ONE WEEK LATER
before my new phone even turns up VODAFONE existing phone gets cut off , frantically call future comms on a friends phone to find out what’s gone on , they told me they have activated my new phone, even though it hasn’t been delivered, i asked them the whereabouts of the phone, they told me it was at a depot 30 miles away, of course I frantically cancelled my jobs for the day and headed up to the depot
PHONE NOW COLLECTED AND ACTIVATED
i was left without a working phone for 10 hours , and they didn’t connect my data hotspot (as I have no router /landline) for 3 days , so I’ve incurrdd loss of earnings.
EVERYTHING IS NOW UP AND RUNNING
BUT THESE ARE THE PROBLEMS
1. sent a lengthy letter of complaint to future comms who to this day have still not responded .
2. Signal booster box took 4 months to arrive
3 . Virtual landline has never worked
4. Termination fee has not been paid , or even a pay date
5. No help or resolution on any of these matters
NOW I HAVE SOUGHT HELP ELSEWHERE,
1. Financial ombudsman refered me to offcom
2. Offcom refered me to trading standards
3.trading standards told me to write a final letter of response , demanding a decision on all listed complaints within 10 days or I will start legal proceedings
LETTER WAS SENT RECORDED DELIVERY TO FUTURE COMMS 28/2/2019
I await their response
I have written proof of all offerings , non of which has been fulfilled.
i have 40 documented phone calls /emails with little or no help whatsoever from future comms 90%of emails ignored
any help or advice would be superb
hope this his isn’t too much info