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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car Stolen


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Just into the New Year I obtained a second car for the wife.

It was a 2004 mitsubishi carisma DID.

 

Although it had 141K on the clock it was in immaculate condition and had a FSH.

It was cheaper for me to change my single-car policy to duel-car than she take out insurance separately, so that's what I did.

 

A week ago Thursday someone decided to steal it.

I rang the police, who asked if there was any cctv.

I told them where they could find it, and left it at that.

 

I rang back a couple of days later to find out if there was any progress, only to be told that they weren't actually going to go around to these cctv owners without my first asking the owners to scroll through and see if they could spot the baddie's registration or face. Fair enough, but why not tell me this as the time of the initial call rather than 48 hours later?

 

Since then I've discovered from one of the cctv owners that it was taken away on a white ford low-loader, the other owners are shop/pub people who said they would give information if the police go around but not deal with me directly. In short, I can't see me getting back the car.

 

So to the insurance.

How does this work?

 

I've informed them of the theft but said I wanted to see how things played out in terms of getting back the car before I put in a claim.

But I'm not sure it is even worth claiming for.

 

I valued the car at £700, but the insurance people might not think it is worth it.

Do they have to pay out what you valued the car at?

 

Also, I'm liable for the first £400, so even if they did pay out on my valuation, I would only be getting back £300

- okay if that's all you can get back, but how much would I lose in no claims?

 

Additionally, since I'm paying monthly, if they do pay out will I be obliged to finish paying off all the payments?

If so, it definitely wouldn't be worth claiming if i can instead simply revert to paying only for one car instead (currently i'm paying £84 a month for two cars, it was £38 a month for just the one), but then again, would I be allowed to change payments if i don't claim, and could I also stop the payments on the breakdown coverage?

 

Thanks in advance.

Edited by dx100uk
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you sure this was stolen?

sounds like an old logbook loan under a bill of sale by a previous owner and they snatched it back?

 

dx

 

It was definitely stolen. I know the old owner and she's the most honest law-abiding person I know and is horrified that it was stolen.

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king12345;5175074" Your "I can't see the insurance company refusing to terminate the policy of a stolen vehicle whether you claim or not" is contrary to sgtbush's "you can cancel the policy and pay the cancellation fee if you don't claim." Both can't be right. any thoughts anyone?

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Can anyone tell me how the no claims works. The insurance company said "You will lose five years if you claim, so your nine years will be down to four." I paid for the insurance through the Internet, and to the best of my memory it only offered up to nine years in the tick box. There are, however, some comparison sites that allow you to go up to over thirty years. I have been getting insurance with no claims for thirty years, so if my present company send documentation through that says I'm entitled to only four years no claims, how do I go about proving my claims should be (30 - 5) 25 years not four?

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  • 1 month later...
On 07/03/2019 at 16:06, Manxman in exile said:

What did your insurers say about the stolen car?  My understanding (I may be mistaken) is that if the stolen car is involved in an accident (and there is no other insurance on it) then your insurers will be potentially liable if your policy is extant.  I would have thought they would want you  to "cancel" it straight away..

And yes, AIUI, whatever you do, you still need to pay the full year's premium

So sorry I didn't reply earlier. They have now paid out.

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