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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi dondada.

 

Can I just ask if you're asking on behalf of someone you're helping please? I know you said you're volunteering at employment tribunals but I've never really understood in what capacity.

 

HB

 

If anyone is legitimately volunteering in an advisory capacity with any organisation, then I would expect that organisation to have policies and procedures which manage circumstances where an advisor does not know the answer to a question, so that the question is raised to an appropriately trained or experienced level in the organisation so that it can be answered with confidence and a degree of certainty. I would be gobsmacked if any organisation had procedures that included sharing details on an anonymous website and asking complete strangers of dubious provenance to tell you what the answer is!

 

For an absolute fact, any of our stewards/representatives who did this would be facing investigations and possible removal.

 

But for the sake of clarity, whether this is a real or hypothetical situation, there is no possible answer based on the information provided. I can think of dozens of answers, all different, based solely on the information provided, and without actually giving the matter much thought. Demonstrating very clearly people should join a union, get legal insurance, or consult somebody who knows what they are doing - there are a lot of cowboys out there who are more than willing to claim expertise that they do not have, and depending on any anonymous stranger on the internet for your future employment is highly dangerous. Depending on someone whohas to go to an anonymous internet forum to get the answer? Well that's just ridiculous.

 

If the OP really is formally representing or advising someone, as they have previously claimed, then if they do not know the answer to something they need to refer the matter to their supervisor or say nothing. Giving third party advice from anonymous strangers based on inadequate information is never the way to go. And puts themselves and the organisation they are volunteering for, if that is what they are doing, at serious risk of liability for bad advice.

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I have looked into the "good reason" and I'm satisfied with it

 

The friend also was satisfied with it when he was presented with it

 

He just feels he is victimized for raising the grievance

Feelings are not evidence of anything. I'm sorry, but friend or not, volunteer or not, or whatever you are... You need to stop advising people on things that you know nothing about. If there is a case of something, or if he thinks there is, your friend needs advice from a professional who knows what they are doing - not third party ill-informed advice based on inadequate information from total strangers on a website.

 

If he wants advice then he should sign up so that he can explain and answer questions. But that still won't be legal advice. If he wants legal advice, he needs a lawyer or suitably qualified individual.

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Ps. Would you mind posting the details of the employment tribunal which allows you to advise on case management issues. I know a lot of people who would also be interested in volunteering for an employment tribunal, but can't find any that accept volunteers.

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I don't know which Tribunal you went to but most Tribunal accept people who explains processes and procedures to Litigants in Person

 

it makes the process easier for everyone

 

If you are interested you could meet me at the London South ET and I will guide you in the process of becoming a volunteer

Ah. I misunderstood your role from your previous posts. So you are, in fact, a volunteer usher. You greet people, you advise them on where they need to go, what will happen next and so on.

 

Your offer of guiding me through the process is very generous, but as a full time trade union official, I think I grasp the rudimentaries of it your role. It's another sad reflection on the state of things, although no reflection on you, that these jobs used to be paid, but even the Ministry of Justice is replacing paid employees with volunteers. However, next time I am down at head office it would be lovely to meet up.

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http://www.thefru.org.uk/volunteers

 

"You will be supervised by our legal officers, who provide advice and support on the law and the Tribunal process you must follow."

Yes, we have similar rules for our stewards and representatives. Even full time officials, although often more experienced, are supervised in the same way, although obviously that would usually be in conjunction with lawyers.

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