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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cel pcn Lambourne Hse, Bridge Cross Rd, Burntwood, WS7 2BX **TICKET CANCELLED**


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Received a PCN dated 14/05/18 from CEL for the 05/05/18 for the time frame of 19:24:06 to 22:06:12.

 

We did pay parking but I can not remember how long for (think it was 2hrs as we attended a restaurant which was v.busy)

 

I've checked on local authority for planning permission (is it required?) and I can not see that it has been granted for changing from free parking to paid.

 

The location of the car park is Lambourne House, Bridge Cross Rd, Burntwood, WS7 2BX.

 

I'm a bit peeved that despite paying, they expect £100 for being over the time I paid for, despite it being due to how busy the restaurant was.

 

Any suggestions, I've been told by someone at work to write to them stating that I dispute not appeal and request to see a copy of the contract, showing the restrictions, the charges, the dates and terms of business including any payments

between them and the landowner and the definition of status as agents or contractors and assigned rights (if any).

 

And ask "the legal basis of your charge, which is not clear (i.e. breach, trespass or contractual fee). As keeper, I cannot be expected to guess the basis of your allegations.

 

i. If alleging breach of contract, please supply a breakdown of your alleged 'loss' and state the intention of your enforcement (i.e. deterrent or revenue).

ii. If alleging trespass, enclose further evidence of the perpetrator, proof of the liquidated damages alleged and the calculation of this sum by the landholder.

iii. If alleging 'contractual fee' I request a VAT invoice by return and your explanation of how you can allow drivers to park 'in breach' for a fee when your client

originally contracted you in order to disallow and deter - not allow and profit from - unauthorised parking. I contend this charge is merely a penalty which is not

recoverable in contract law (as found by Mr Recorder Gibson QC in the case of Civil Enforcement v McCafferty 3YK50188 (AP476) 21/2/2014 Appeal).

 

Please supply proof of your locus standi to offer contracts to drivers at this site and to bring a claim in your own right for this particular contravention. "

 

Does that sound right or is there anything else?

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Type:Parking Charge Notice

Company: Civil Enforcement Ltd

Date of PNC: 14/05/18

Date received: 18/05/18

Infringement date: 05/05/18

Duration: 19:24:06 to 22:06:12

Location: Lambourne House, Bridge Cross RD, Burntwood, WS7 2BX.

 

I have not yet appealed or disputed

 

No NTK - it's just a Parking Charge Notice with no pictures. States £100 or £60 within 14days.

"Failure to pay the amount due within 28days of issue date may result in civil enforcement ltd (the creditor) forwarding your account to debt recovery agency.

 

It does state under how to pay: Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) and doesn't mention BPA or IAS

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requested.

 

There is no signage or notices stating recording or cameras are in operation.

 

I think I've checked the right site for planning permission it's the district council not county?

 

Oh and it was two hours that was paid for. Duration took longer in restaurant due to being busy

PNC.jpg

SIGNAGE2.jpg

MACHINE.jpg

ENTRANCE.jpg

CAMERA.jpg

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  • 3 months later...
Hi Ads_uk,

ive had a ticket from the same carpark and im being taken to court at the end of september, are you able to update as to how you got on and what defence you used? am i able to use your pictures? i parked at nighttime and was visiting Khans, didnt realise i would have to pay at 9pm, pkus it was dark so missed the signs. im really hoping that at the very least i just pay the parking fine of £60 as now the ''fine'' is at £300 and i just think that is disgusting!

Sure, use the pics.

They dropped it when I challenged them on the ownership of the debt & validity of the debt as at the machine there are no t&c (as indicated in an earlier post)

The company name on the ticket machine is different to the name on the signs.

 

Yes your right about it being dark there.

There is no lighting on that property near any of the signage.

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A big thank you Loulabell123.

This is why we ask you all to read other threads so that you can learn the processes that are involved;

see how other members handled the situation;

how different situations require different solutions;

just what a dishonest bunch these parking companies are and how they never seem to get everything right-which gives one the resolve to carry on.

 

The other thing that we learned was that Ads_uk has had his case dropped.

It would have been helpful had he done so at the time since it is always a great encouragement to others who are still struggling with these crooks to see some one else getting the better of them.

 

At the same time thanks are due to Ads_uk for coming back to answer the question and help another member.

 

I'm sure it gives Eric's brother et al a deal of pleasure when they see a case coming to an excellent conclusion and beating the crooks one more time.

 

Done so at the time?

Ive been on holiday the past two weeks & flew back in Saturday morning - have only picked my emails up this morning after sleeping all day..

 

From June to mid July they kept sending reminders so I kept sending them back with a copy of my dispute letter.

They only confirmed 21st August - as I was out of the country..

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