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    • I have also found this:  D.2 Service of a PCN by post: 54) There are some circumstances in which a PCN (under Regulation 10) may be served by post: 1) where the contravention has been detected on the basis of evidence from an approved device (approved devices may only be used in limited circumstances) 2) if the CEO has been prevented, for example by force, threats of force, obstruction or violence, from serving the PCN either by affixing it to the vehicle or by giving it to the person who appears to be in charge of that vehicle 3) if the CEO had started to issue the PCN but did not have enough time to finish or serve it before the vehicle was driven away and would otherwise have to write off or cancel the PCN 55) In any of these circumstances a PCN is served by post to the owner and also acts as the NtO. The Secretary of State recommends that postal PCNs should be sent within 14 days of the contravention. Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations. This from London Councils Code of Practice on Civil Parking Enforcement.  The question is what is an approved device? Certainly, he had the opportunity to place the ticket on my car and I didn't drive away.  I looked further and it seems that an approved device is a CCTV camera - It seems that the photos taken were not actual film but images and it is not clear if they are taken from a video or are stills. I'm guessing if it was moving images then the SAR would have stated this.    From the Borough of Hounslow website: "There are two types of PCN issued under the Traffic Management Act 2004, which governs parking contraventions. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator."   From Legislation.gov.uk regarding approved devices: Approved Devices 4.  A device is an approved device for the purposes of these Regulations if it is of a type which has been certified by the Secretary of State as one which meets requirements specified in Schedule 1. SCHEDULE 1Specified requirements for approved devices 1.  The device must include a camera which is— (a)securely mounted on a vehicle, a building, a post or other structure, (b)mounted in such a position that vehicles in relation to which relevant road traffic contraventions are being committed can be surveyed by it, (c)connected by secure data links to a recording system, and (d)capable of producing in one or more pictures, a legible image or images of the vehicle in relation to which a relevant road traffic contravention was committed which show its registration mark and enough of its location to show the circumstances of the contravention. 2.  The device must include a recording system in which— (a)recordings are made automatically of the output from the camera or cameras surveying the vehicle and the place where a contravention is occurring, (b)there is used a secure and reliable recording method that records at a minimum rate of 5 frames per second, (c)each frame of all captured images is timed (in hours, minutes and seconds), dated and sequentially numbered automatically by means of a visual counter, and (d)where the device does not occupy a fixed location, it records the location from which it is being operated. 3.  The device and visual counter must— (a)be synchronised with a suitably independent national standard clock; and (b)be accurate within plus or minus 10 seconds over a 14-day period and re-synchronised to the suitably independent national standard clock at least once during that period. 4.  Where the device includes a facility to print a still image, that image when printed must be endorsed with the time and date when the frame was captured and its unique number. 5.  Where the device can record spoken words or other audio data simultaneously with visual images, the device must include a means of verifying that, in any recording produced by it, the sound track is correctly synchronised with the visual image.
    • Hearing took place today.  Case dismissed with costs awarded. Neither UKPC or a representative turned up.  Apparently they messaged the court on 7 May asking for their case to be considered on paper.  Never informed me, which was criticised by the judge as not following procedure.  I was really annoyed as I would have preferred for the case to be thrown out before the hearing, or at least face them in court and see them squeal.   They are just playing a numbers game and hope you blink 1st!   Ended up having to change my flight, but  the costs awarded softens the blow. Was asked to confirm it was my signature on both the witness statement and supplementary statement.  Wasn't asked to read them, said she could see my arguments made and the signs were insufficient and no contract formed. Took maybe 10 mins in total.  Judge did most of the talking and was best for me just to keep quiet or confirm any statements made. Happy to have won as a matter of principle and have costs awarded. Maybe not worth all the time and hassle for any newbies or the technologically challenged.  But if you are stubborn like me and willing to put in the time and effort, you can beat these vultures! I big shout out to everyone who helped on the thread with their advice and guidance, special mention to FTMDave, thank you sir!  Really appreciate everyone's efforts. All the best!
    • I plan to be honest to avoid any further trouble, tell them that the name should be changed to my official name
    • There is no evidence that I was issued a PCN that was placed on the car and removed. It seems that I was issued a £60 PCN on the 8th of March (the parking date) but it was never placed on my car, instead,  they allege that they posted the PCN on the 13th of March and deemed delivered on the 15th. I never got this 1st £60 PCN demand. I only know about all of this through the SAR. I only received the second PCN demanding £100, which was deemed delivered on 16/04/2024 - that is 39 days after the parking incident.  I did a little research and "Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations." as per London Councils Code of Practice on Civil Parking Enforcement.  The main issue is that I was not aware of the 1st £60 PCN as I didn't receive it - I'm not sure how this relates to the 28-day rule because that rule applies to the initial £60 PCN. PCM could say that "we sent him the letter by post and it was deemed delivered on the 15th of March" therefore the 28-day rule does not apply.  As regards the safety of the parking attendant, that is clearly something he chose to feel and he made the decision that his safety was threatened - I didn't even see him or had any interaction with him. I'm nearly 50 and I definitely don't look aggressive 😊  
    • okay will do. I'll let you know if anything transpires but once again - many thanks
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Jay V Abbey


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Hi All,

I am also 'doing' abbey. I have done getting back statements bit, been through the microfice thing with them, and finaly got what i asked for. I then sent them the prelim letter, and got the 'sorry you're not happy, we'll get back to you sometime' answer. Well they did. I got a letter from a Mr Mark Treadwell, Senior customer resolution Manager.And they say, I quote:

 

Having carried out a full investigation, i can assure you the charges do not contravine those regulations and therefore i cannot agree to refund all of them. However, as a gesture of goodwill, i am happy to refund £400.00. A cheque will be raised in favour of our Debt management department.

 

The regulations say that we must explain our charges in plain language and that we have to act in good faith,which, according to the office of fair tradeing,means dealing fairly and openly with our coustomers.

 

I therfore reveiwed the litrature and infomation you recived when you opend your account, including the terms and conditions. This explains that charges will be applied if you do not keep to the terms of the account.Because of this, i belive we have been fair and open in telling you about them. The charges were correct, becasue you did not have enough money in your account to cover payments requested from it. When i looked into the history for your accounti found that, unfortuanately, this was not the first time this has happend.

 

You have asked that any default notices against you in connection with the charges aplied to your account, can be removed. As we have canceled the charges as a gesture of goodwill and not due to an Abbey error, i am unable to alter any information held with a credit referace agency, as this information is factual. It is however unlikely that any adverse information has been registerd against you in connection with this matter.

 

I am confidant that i have been fair and taken into account all the points made in your letter, but if you have any additional points that you would like to discuss with me please call me on 0845 6006014.

 

 

He then goes on to say that i can contact the finacial ombudsman if i am not happy with his reply, and encloses a leaflet from them. Also that he hopes he has at least clarified abbey's position.

 

My points on this letter are:

1) he doesnt begin to explain how the charges are proportianate.

 

2) Abbey's own debt colection agency when my partner spoke to them siad i was already on the bad debt regiser,but he says it is 'unlikely'.

 

So... What do i do next? the toatl claimed is nearly £2,000, so £400 is an insult. Do i just send the LBA as in not having an aceptable response? or do i need to write a diferent letter? Or do i adjust LBA to answer his letter and carry on the process of takeing Abby to court for the whole amount?

 

Any help and sugestions most welcome please. Has anyone else had this sort of repy and what happend?

 

Thanks,

Jay

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Hi Jay,

 

You seem to be getting standard responses!

 

Continue to send the LBA... make sure that you acknowledge the GOGW (£400) - but state that you want the rest. For calculation purposes take that value from the BOTTOM of your spread sheet and re-attach with the LBA.

 

Stick to your guns!

 

This is exactly how my claim went for my current account.

 

Hope this helps - if it does please click my scales ;)

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;) If I helped, then please click my scales ;)

My advice is only my opinion...

 

Please read the

FAQ's

 

Sign the Phil Whitmore petition:

http://petitions.pm.gov.uk/PAYUSBACK/

 

Abbey - £1600 - WON!!

 

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Thanks Nutty,

this is all getting very stressfull, and like many others i feel like giving up- but if i do then abbey have won-and we cant let that happen!!!

will keep you posted if i need anymore advice,

Jay

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