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    • You typed it in? actually typed it all out? if so, maybe you took too long or something, like session timed out. Does the status show defence filed or no change?
    • Hi just typed all defence clicked next and it's deleted all. Any help
    • I forgot to say, there is one last possibility and that is that they will receive your letter of rejection and simply fold, accept the rejection and refund you. Don't wait too long for this. Seven days maximum – but in that seven days you could send your letter of claim anyway and when that you don't hear from them or when they start mucking around at least you are seven days closer to beginning the legal action – and they will know it (which is the important thing).
    • Okay that is excellent that you have an email between the garage and the warranty company confirming that there is a serious problem with the gearbox. That is very powerful evidence. I think the situation is this: you have sent them a letter of rejection but the reputation of big motoring world is that they won't take a lot of notice and they will try to prevaricate and maybe even blame you. Clearly you don't want the car any more and anyway it sounds as if the cost of repairs is going to be enormous. You don't know if the warranty company is going to step up to the mark but the whole thing is going to take a long time and I understand that you have lost confidence in big motoring world because of this event and also their reputation which you are now discovering on Facebook and on this forum and no doubt elsewhere. On the basis that you don't want the car any more and you want your money back, you need to hurry things along. I think the first thing is that you need to decide if you are prepared to bring a claim in the County Court. Even without the warranty money, the claim is worth more than £10,000. For actions less than £10,000, you bring a "small claim" and this means that even if you lose the case you won't be liable for the other side's costs. If you win the case then not only will you get your money plus interest but also you will recover all of the costs of the action. For actions more than £10,000, you go to something called the "fast track" and in the event that you lose the case, then you could be liable to reimburse the winner some of the costs. This means that in addition to not recovering your own money, you would lose your own court fees and also you would have to to bear the costs of the other side probably something less than £5000 – but as a rough guess. If you bring your court claim then your chances of success are almost 100%. Frankly if you brought a court claim then I can imagine that big motoring world will put their hands up and pay you out rather than face go to court and losing and getting a judgement against them. However, it you need to consider that this is a risk factor – although my view it is a negligible risk factor. If you did bring a court case, it wouldn't be instant. If they put their hands up then it would probably happen very quickly. If they didn't put their hands up then you could take anything up to a year for the matter to be resolved and during that time you would be without your car and without your money and in the middle of litigation. I'm explaining this to you say that you understand how it works. Bring a court case would be really the last resort when everything else has failed. However, I'm quite certain that you would win and it would be stupid of big motoring world to try to resist. In order to bring a court case you would have to send a letter of claim giving them 14 days to accept rejection and organise the refund otherwise you would begin the claim. Don't imagine that you could bluff this. If you did send a letter of claim then you would have to go through with it otherwise you lose all credibility and you might as well pack up and go home. So with this in mind, here are possible courses of action you could take. You can simply wait and see what their reaction to your letter of rejection will be. However they may not reply or else they may find some other reason to delay and of course during that time you will be without your car and without your money blah blah blah, not knowing if big motoring world were going eventually to start acting sensibly and respectfully towards you. The second thing you can do – and I think this has been suggested on Facebook – is that you can go along there and simply make yourself present and talk to other customers and generally speaking make a nuisance of yourself and embarrass them to the point where you would be explaining to other potential customers to be careful, to look on Facebook, and to do some careful research before they put their business to big motoring world. This has a reasonable chance of success although you would have to be careful. You should go accompanied by a friend and there should be no anger, no arguments, nothing that could be considered as being overly aggressive so that big motoring world would have no justification in kicking you out or even worse, calling the police. If you did this, then I would suggest that you record everything on the telephone carried in a pocket. A fully charged battery will probably keep a voice recorder and a telephone going for more than 20 hours or 30 hours. The other person can video any incidents so that everything is clear and you can inform big motoring world then it will be going up on the Internet. If you did this, my favourite option would be to issue the letter of claim giving them 14 days, and then going along to big motoring world with a copy of your letter of rejection and a copy of the exchange between the mechanic and the warranty company and a copy of your letter of claim – all settled together – and probably about 20 or 30 copies in all and I would start handing them out to any customers who came in. Big motoring world will soon get the picture and they will either move your the premises in which case you stand outside and carry on doing it or they will finally give in. Of course there is a chance that they won't give in and they will simply call your bluff – but in that case I think you have no choice other than to follow through with your 14 day threat in the letter of claim and to begin the legal action. At the same time you should be putting up reviews on Google and also trust pilot explaining exactly what has happened and also explaining that the mechanic has confirmed to the warranty company that there is the serious problem, that you have asserted the right to reject and that this is been ignored by big motoring world and that you have now sent a letter of claim and that you will be starting a legal action in 14 days. Once again, don't bluff about the legal action. If you threaten it – then you must mean it – and on day 15 you click of the claim. You don't need a solicitor for any of this. It's all fairly straightforward and of course we will help you all the way that it the decision is yours to make and I think you need to make it fairly quickly. I think the cost of starting an action for about £13,000 is 5% and then also if it goes to trial which I would say is almost impossible – there would be an additional fee. You would claim interest at 8%. A judge might award a lower figure but frankly if you can show that big motoring world is attempting to ride roughshod over your very clear statutory consumer rights, I can imagine that the judge will want to show displeasure by awarding the full 8% which is a pretty good rate – even though it's not compensation for the hassle and the distress you are going through. If you decide to get solicitor, then if you win the case, because it is over £10,000 you will recover some of your costs but you won't recover all of them. If the solicitor begins by having exchanges of letters then I doubt whether you will be up to recover the cost of those and you could easily find that you're chalking up 500 quid or even a thousand simply on initial exchanges of correspondence. Also you need to bear in mind that if after having exchanges with a solicitor, big motoring world cave in – then you definitely won't get those costs back because you won't have gone to court and therefore a judge will not have made the order for payment of those costs. I suggest very strongly that you avoid paying any money for a solicitor and that you do it yourself. It's not a big deal – although you will have to you react quickly to the help we offer on this forum. Also, an additional benefit is that you will learn a lot and you will gain confidence and eventually you will feel good about suing anybody else who gets in your way. Nothing not to like! If you do decide to instruct a solicitor then you must take control of the solicitor. Most of them prefer to sit in an office writing letters on the clock. If you do decide to instruct a solicitor then you must instruct the solicitor very firmly that they should send one letter of complaint giving seven days. A second letter – a letter of claim giving 14 days and that they must then begin the action. If you don't do this. If you don't take control then it will simply cost you money, you will be without your car even longer and of course without your money. The whole thing is a nightmare. I think I've laid out the options but please do ask questions. I hope you can see that this is the kind of advice that you won't be getting on Facebook. Nothing against Facebook. It's good as a meeting place and to make people realise that they aren't on their own – but after that the advice given is weak and confusing.  
    • What makes you say that?  I have no idea how I would go about that or why they would even entertain discussions now that they've won the Court case
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Has your car been taken by a bailiff for somebody else’s debt?


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In the first instance, don’t delay…but whatever you do….don’t rush into issuing an injunction (more on this in my second post).

 

Why has my car been taken?

 

In most cases, the vehicle would have been taken because it had been identified by a bailiff using ANPR (Automatic Number Plate Recognition) in relation to unpaid penalty charge notices owed by the previous owner. Why this happens is because the warrant carries upon it the vehicle registration number of the vehicle involved in the parking contravention.

 

Will the bailiff company give me my car back?

 

Unfortunately, without documentary evidence being provided to support the sale, the vehicle will be unlikely to be released.

 

Why is this?

 

Bailiff companies frequently come across cases where a vehicle has ‘allegedly' been 'sold’ in order to assist the ‘real owner’ evade payment of their parking debts. In other words, it can be fairly common for 'sales’ to be ‘bogus’.

 

It is vehicle owners such as these, that are to blame for genuine purchasers being required to provide so much documentary evidence.

 

What do I need to do?

 

In the first instance,
ask a question on the bailiff section of the forum.

 

If your car has been taken, you will need to contact the enforcement company as soon as possible to make a
Part 85 Claim
. This claim must be submitted
within 7 days
. Almost all companies will ask you to provide the following five items as evidence. Most of the larger companies have their own set Questionnaires.

 

V5c Log Book

 

If the purchase was a recent one, this document can be difficult to provide as it can take up to 4 weeks for the new V5c to be processed by DVLA. If this document is not available, you should provide the tear off New Keeper supplement from the Log Book.

 

Proof of Purchase.

 

If payment for the vehicle purchase had been made by bank transfer, this is ideal. If payment had been made by cash….this can be problematic. Most enforcement companies will request evidence by way of a bank statement showing cash being withdrawn a few days before the purchase.

 

You will also be required to provide
a copy of the sales receipt.

 

How the purchase came about.

 

If the car was purchased via eBay, Gumtree, Auto Trader or a garage etc, then a copy of the advert and receipt will be required. If the purchase has been via a friend or relative, this can be problematical. Once again, please post a question on the forum.

 

Copy of vehicle insurance.

 

This will be one of the most important documents. It is a criminal offence to keep a vehicle on a public highway without insurance and all enforcement companies will require some evidence that the new owner has obtained insurance within a day or so of the purchase. If the vehicle is not kept on a highway, evidence of SORN registration should be provided.

 

Evidence that road fund licence has been purchased.

 

Most new vehicle owners will tax their vehicle online with DVLA and will either make a one off payment or monthly instalments. A copy of the bank statement evidencing that road fund licence was obtained around the time of the purchase will need to be provided.
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What will happen after the evidence has been provided.

 

The rules governing this are outlined under Part 85.4 of the Civil Procedure Rules and put simply, the following steps must be taken:

 

Within 3 days of the Part 85 Claim (and supporting evidence) being submitted to the enforcement company, the company must then serve a copy on the creditor (usually the local authority). It is the creditor...and not the enforcement company that decides the Claim.

 

The creditor, has just 7 days to consider the Part 85 Claim and they must give their decision in writing to the enforcement company within this time period of time and no later.

 

Within 3 days of receiving the creditors decision, the enforcement company must write to the Claimant to advise them whether the claim is accepted or rejected.

 

If the creditor accepts the claim, they will not be liable to the enforcement agent for any fees or expenses incurred by the enforcement agent after receipt of that notice by the enforcement agent.

 

If the creditor (usually the local authority) accept the Part 85 Claim, the warrant ceases to be exercisable and the enforcement company must make the vehicle available for collection. The rules do not provide for the vehicle to be delivered back to the Claimant.

 

If the creditor (local authority) rejects the Part 85 Claim, the claim would need to be decided by the court. However, I have assisted with these claims for many years (a similar procedure was in place for debts enforced by High Court Enforcement Agents prior to 2014) and it is almost always the case that as long as the Part 85 Claim is properly put together with the supporting documentary evidence to support the sale....the vehicle will be released.

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Last Monday, the importance of providing evidence to the enforcement company was highlighted in court. A litigant in person issued an injunction after his vehicle was seized in relation to the previous owners debts. The correct course as detailed in my above post, should have been to submit a 'Third Party Claim' under Part 85 of the Civil Procedure Rules.*

 

In actual fact, at the hearing last Monday, (six weeks after the vehicle had been seized) the Judge agreed that the claimant had acquired the vehicle in good faith and the evidence that he eventually provided (at the hearing) was sufficient proof. He provided copies of his bank statement showing the 'flow of funds' and the updated V5c and evidence of insurance.

 

Nonetheless, he was harshly criticised by the Judge for using the wrong procedure and he was ordered to pay the Counsel's costs, and a proportion of the solicitors fees.

 

 

Background to the claim.

 

 

The Claimant’s position is that he purchased the vehicle on
1st September 2016
. It should maybe be mentioned that the vehicle had been clamped 5 months earlier. The clamp appeared to have gone missing.

 

Following the seizure, the ‘new owner’ contacted the enforcement company to make enquiries. They emailed him on the
8th September
asking for documentary evidence to be provided (such as outlined in my initial post). He was given a deadline of 20th September to respond. Without this evidence, his claim could not be forwarded to the creditor for their consideration.

 

The Claimant provided very little. All that he provided was a copy of the ‘new keeper supplement’ and with regards to the vehicle insurance, he merely provided an insurance document showing him to be a named driver on somebody else’s policy.

 

Before the deadline date of 20th September (and most importantly, before the creditor could consider the claim), the Claimant decided to issue an injunction. This was a
foolish decision
and a costly one.

 

 

At the Hearing

 

 

At the hearing, (6 weeks after the seizure) the Judge informed the Claimant that the hearing was to consider the application for an injunction and that if the defendant wished to challenge the Claimant’s title to the goods, the case would have to be set down for a 90 minute hearing at a future date in the New Year. This would mean the car remaining in storage for a considerable period of time.

 

In court, the Claimant agreed that that he had not done all that he reasonably could to ensure that the matter was resolved without taking up valuable court time and putting the enforcement company and creditor to unnecessary expenditure.

 

It was stated that he failed totally to engage with the enforcement company. He provided no explanation as to how he became aware that the vehicle was for sale. However, in court, he did provide a copy of his bank statements showing a withdrawal of over £4,000 a few days before the purchase. He also provided the V5c from DVLA (which showed its processing date to be
before
the expiry period given by the enforcement company (of 20th September 2016).

 

The Judge stated that he could well understand why the company requested a copy of a bank statement stating that 'sometimes, people are disingenuous and attempt to avoid paying by giving their vehicle to someone else' and that it would be obvious that if a person could show how they paid for the vehicle, that this would go a long way to showing who the owner really was.

 

He stated that the V5 and the bank statement were
‘vital documents’
and that the moment they came available, they should have been presented to the enforcement company.

 

The Clamant was a litigant in person but the Judge was not sympathetic to this. He stated that if litigation is to be approached, then at the very least, documents should have been disclosed to the enforcement company because doing so, would have likely lead to the case not being necessary at all.

 

In relation to the V5 and bank statement, the Judge informed the Claimant that it was 'common sense' to provide theses documents to the enforcement company as soon as they became available. In regards to the bank statement, he stated that this document was
‘especially important’
to show whether the dates
‘matched up’.

 

Most importantly, he informed the Claimant that he had made
the incorrect application.

 

 

Comments from the Judgment:

 

 

'The Defendant wrote to the Claimant on Thursday 8 September 2016 with a list of things it wanted to decide whether to contest the claim. This is not a statutory list. But nevertheless it stands to reason that if all relevant information is provided, then going to court is less likely'.

 

'The Defendant had reasonably asked for evidence of the flow of money'.

 

 

In regards to the subject of costs:

 

 

The Claimant requested a refund of his issue fee (of £308). The Judge refused this stating that the application for an inunction was taken out
before
the date given by the enforcement company for the Claimant to provide documentary evidence (20th September).

 

He concluded by advising the Claimant that he had not done enough to avoid the case having to come to court and the defendant was therefore unfairly put in a position of having to pay to defend the injunction.

 

The Claimant was ordered to pay the Counsel fees and a contribution towards the solicitors fees. He was given 21 days to make payment. He indicated that he could not afford to make such a payment and would not be paying. On hearing this, the judge reduced the period to the standard 14 days.

 

An order was given for the Claimant to collect his car from the enforcement companies storage pound.

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