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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Benefit fraud publicity


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I think that's good advice from Caro.

 

If you are prosecuted the council may or may not choose to do a press release - depends on the councils policy. If you are prosecuted then it's in an open court and sometimes reporters go to court to see if there are any interesting cases.

 

If you are just interviewed and maybe get an ad pen then it's confidential & will not be in the press.

 

I suggest you forget about it & cross that bridge if it comes. Unless there is something interesting about your case it probably won't be reported

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Yes. I am sure your friends & family would rather help you weather the storm than you do something stupid or even know that you faced this alone.

Please tell the interviewer what you have said about how you feel. It won't stop them taking action but it's important they know.

There are people who can help- if you have savings it may well be worth investing a bit if them in legal rep. Solicitors can and do make representations to councils in clients behalf and what they say is often taken into account when making decisions. A solicitor will know if it's worth you submitting medical reports etc.

 

Anyone who claims they have never done anything stupid that they regret in their lives is a liar. Yes you have made a mistake but you can do something to make it better.

 

Chin up, deep breath & ring that solicitor x

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Well you know that folk here will help. You are very right to make sure that you don't give too much detail & In turn lose your anonymity though.

Take care

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I'm not going to lie to you & give you false hope.

Firstly, yes paying it back won't stop them taking you to court. However it is taken into account by magistrates when sentencing. First offence - you won't get a prison sentence. Trust me on that

You might not be prosecuted. It being a first offence you might get a conditional discharge. The case may not interest the press and then if won't get reported.

If you get a conditional discharge it becomes spent very quickly.

Your landlord can't evict you because you got prosecuted.

 

You need a solicitor. You really do

 

 

The process time varies from area to area. Our local courts are backed up so that causes delays. As a ball park I'd say it takes 4-6 months.

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Well consider if you need one if you make it to summons stage.

 

Have a think what you want to say at the IUC- write yourself a list to take along so you don't forget.

 

You made your mistake & now you are dealing with it. You will get through this.

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National papers AND the news? You probably don't want to give too much information I understand but what had he done to get that?

 

National news has to be either high value or a very very unusual case.

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£27 k is a lot.. But I have seen people go to prison for much less & not go to prison for more.

 

If you have mitigation you need a solicitor to put that across. Maybe not at interview (the investigator will ask you on tape if you want legal rep at the interview & should advise you that if you decide to go it alone and then change your mind then the interview can be suspended for you to seek legal representation). However if you receive a summons I would strongly advise that you get a solicitor then.

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I am curious about the ones who have not been prosecuted, is it because there was not much evidence to proceed or if they were guilty what were the reasons they weren't prosecuted? Also do you know if there are any medical conditions that would make prosecution/court unlikely?

Usually very serious ones, and there would be medical reports provided by their solicitor.

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